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Administrative and business operations professional with mid-level experience delivering operational support in academic and telecom settings. Proven ability to coordinate processes across multiple departments, manage high volumes of enquiries, and maintain confidentiality while improving workflow efficiency and service consistency. Self-employed web & digital solutions consultant who manages client communications and delivers tailored digital solutions using Outlook/Teams and structured coordination. Strong in stakeholder communication, time management, documentation, and data-driven service improvements in fast-paced, high-volume environments.…Administrative and business operations professional with mid-level experience delivering operational support in academic and telecom settings. Proven ability to coordinate processes across multiple departments, manage high volumes of enquiries, and maintain confidentiality while improving workflow efficiency and service consistency. Self-employed web & digital solutions consultant who manages client communications and delivers tailored digital solutions using Outlook/Teams and structured coordination. Strong in stakeholder communication, time management, documentation, and data-driven service improvements in fast-paced, high-volume environments.

Simon Semente

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Administrative and business operations professional with mid-level experience delivering operational support in academic and telecom settings. Proven ability to coordinate processes across multiple departments, manage high volumes of enquiries, and maintain confidentiality while improving workflow efficiency and service consistency. Self-employed web & digital solutions consultant who manages client communications and delivers tailored digital solutions using Outlook/Teams and structured coordination. Strong in stakeholder communication, time management, documentation, and data-driven service improvements in fast-paced, high-volume environments.…Administrative and business operations professional with mid-level experience delivering operational support in academic and telecom settings. Proven ability to coordinate processes across multiple departments, manage high volumes of enquiries, and maintain confidentiality while improving workflow efficiency and service consistency. Self-employed web & digital solutions consultant who manages client communications and delivers tailored digital solutions using Outlook/Teams and structured coordination. Strong in stakeholder communication, time management, documentation, and data-driven service improvements in fast-paced, high-volume environments.

Available to hire

Administrative and business operations professional with mid-level experience delivering operational support in academic and telecom settings. Proven ability to coordinate processes across multiple departments, manage high volumes of enquiries, and maintain confidentiality while improving workflow efficiency and service consistency.

Self-employed web & digital solutions consultant who manages client communications and delivers tailored digital solutions using Outlook/Teams and structured coordination. Strong in stakeholder communication, time management, documentation, and data-driven service improvements in fast-paced, high-volume environments.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Afrikaans

Intermediate

Work Experience

Business Process Intern (Graduate School of Business – HP-GSB) at NUST Harold Pupkewitz Graduate School of Business (HP-GSB)

March 1, 2025 - May 1, 2025

Supported operational workflows and coordinated processes across 5+ departments weekly, improving cross-functional efficiency by 22%. Conducted stakeholder engagement through weekly briefings and concise email updates with department heads and project leads, reducing clarification requests by 15%. Maintained accurate records and handled sensitive information with discretion. Assisted in streamlining administrative processes to improve turnaround time and service delivery.

Web & Digital Solutions Consultant at Aura Brand (Self-Employed)

March 1, 2025 - November 1, 2025

Managed client communications, consultations, and service delivery for multiple concurrent projects using Outlook and Teams, ensuring timely responses and on-schedule completion. Coordinated timelines while maintaining consistent service quality. Delivered customer-focused solutions that improved client satisfaction and retention, while handling administrative tasks including scheduling and enquiry management.

Business Process Intern at Telecom Namibia

March 1, 2024 - September 1, 2024

Assisted with workflow coordination and supported communication across 5+ departments. Managed administrative records and contributed to operational reporting accuracy. Responded to enquiries promptly, ensuring professional and accurate information delivery. Gained exposure to structured communication systems and organizational protocols.

Sales Consultant at Smartphone Solutions

June 1, 2017 - July 1, 2018

Delivered high-quality customer service in a fast-paced retail environment. Assisted customers with product enquiries and selection, enhancing customer experience. Handled transactions and maintained strong client relationships. Developed strong interpersonal and communication skills.

Administrative Assistant at NUST NGC L

June 1, 2017 - July 1, 2018

Provided front-line administrative support by handling walk-in and phone enquiries using office phone systems and Microsoft Outlook, maintaining response times under five minutes and high visitor/caller satisfaction. Coordinated scheduling, correspondence, and documentation to support daily operations. Maintained professional communication with staff, students, and external stakeholders. Ensured accurate filing systems and smooth office workflow.