Hi, I'm Arslan Muzzafer, an IT support specialist with 3 years of experience providing excellent customer service, hardware support, ticketing, and network setup. Alongside my IT expertise, I am a skilled front-end developer proficient in React, JavaScript, HTML, and CSS, creating responsive and user-focused applications. I am passionate about blending my technical support background with web development to deliver seamless and effective technology solutions. Throughout my career, I have worked with device migrations, network setup, smart device configuration, and software updates using tools like Intune, MDM, SCCM, and MS 365. I am continuously learning and growing through my studies and practical experiences, always aiming to meet project deadlines and exceed client expectations.…

Arslan Muzzafer

Hi, I'm Arslan Muzzafer, an IT support specialist with 3 years of experience providing excellent customer service, hardware support, ticketing, and network setup. Alongside my IT expertise, I am a skilled front-end developer proficient in React, JavaScript, HTML, and CSS, creating responsive and user-focused applications. I am passionate about blending my technical support background with web development to deliver seamless and effective technology solutions. Throughout my career, I have worked with device migrations, network setup, smart device configuration, and software updates using tools like Intune, MDM, SCCM, and MS 365. I am continuously learning and growing through my studies and practical experiences, always aiming to meet project deadlines and exceed client expectations.…

Available to hire

Hi, I’m Arslan Muzzafer, an IT support specialist with 3 years of experience providing excellent customer service, hardware support, ticketing, and network setup. Alongside my IT expertise, I am a skilled front-end developer proficient in React, JavaScript, HTML, and CSS, creating responsive and user-focused applications. I am passionate about blending my technical support background with web development to deliver seamless and effective technology solutions.

Throughout my career, I have worked with device migrations, network setup, smart device configuration, and software updates using tools like Intune, MDM, SCCM, and MS 365. I am continuously learning and growing through my studies and practical experiences, always aiming to meet project deadlines and exceed client expectations.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Advanced
Finnish
Intermediate
Hindi
Advanced

Work Experience

Frontend Developer - Internship at Eip Oy
June 30, 2024 - August 22, 2025
Built a clean, professional website for a small business accounting firm using React, HTML, CSS, and JavaScript. Integrated responsive design for seamless use across devices, ensuring optimal performance. Enhanced user engagement with intuitive navigation and polished interface. Collaborated with team members to meet project deadlines and exceed client expectations. Managed code and versions using Git, promoting effective collaboration throughout the development process.
IT Support Engineer - Freelance at Naxco Tech
June 1, 2021 - Present
Handled laptop migration, data transferring, and setup of network devices including servers, switches, access points, routers, and modems. Installed and configured Logitech, Cisco, and Crestron meeting room devices. Evaluated, categorized, and logged user requests and problems; proactively followed up to ensure timely resolutions. Delivered and deployed new workstations (PCs/laptops), maintained and replaced existing workstations, as well as mobile devices and printers. Configured, tested, and commissioned smart devices. Managed software updates, installation, and migrations using Intune, MDM, SCCM, M365 and ITIL4 tools.

Education

Virtual Studies in Information and Technology at Metropolia Ammattikorkeakoulu
October 1, 2024 - August 22, 2025
Vocational Degree in Information and Communication Technology (ICT) at Varia Ammattiopisto
February 1, 2022 - June 30, 2024
Bachelors in Commerce at Punjab University
September 1, 2007 - August 31, 2009

Qualifications

ITIL 4
January 11, 2030 - August 22, 2025

Industry Experience

Computers & Electronics, Professional Services, Software & Internet

Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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