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Hands-on project and operations leader who builds products and services from the ground up. Founded and ran a companion service in Australia, managing end-to-end operations from user acquisition and matching to team training and scheduling. Certified in PMP and NPDP with strong JIRA-based delivery experience. Experienced in product planning, feature iteration, cross-team coordination, and data-informed optimization to improve engagement and reduce post-release issues.…Hands-on project and operations leader who builds products and services from the ground up. Founded and ran a companion service in Australia, managing end-to-end operations from user acquisition and matching to team training and scheduling. Certified in PMP and NPDP with strong JIRA-based delivery experience. Experienced in product planning, feature iteration, cross-team coordination, and data-informed optimization to improve engagement and reduce post-release issues.

Sihua Chen

Product Marketer, Project Manager, Web Developer, +2

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Hands-on project and operations leader who builds products and services from the ground up. Founded and ran a companion service in Australia, managing end-to-end operations from user acquisition and matching to team training and scheduling. Certified in PMP and NPDP with strong JIRA-based delivery experience. Experienced in product planning, feature iteration, cross-team coordination, and data-informed optimization to improve engagement and reduce post-release issues.…Hands-on project and operations leader who builds products and services from the ground up. Founded and ran a companion service in Australia, managing end-to-end operations from user acquisition and matching to team training and scheduling. Certified in PMP and NPDP with strong JIRA-based delivery experience. Experienced in product planning, feature iteration, cross-team coordination, and data-informed optimization to improve engagement and reduce post-release issues.

Available to hire

Hands-on project and operations leader who builds products and services from the ground up. Founded and ran a companion service in Australia, managing end-to-end operations from user acquisition and matching to team training and scheduling.

Certified in PMP and NPDP with strong JIRA-based delivery experience. Experienced in product planning, feature iteration, cross-team coordination, and data-informed optimization to improve engagement and reduce post-release issues.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Founder & Operations Lead at Serene Years (Suixu Xinan)

January 1, 2024 - August 31, 2025

Launched an online companion service from scratch to support isolated elderly Chinese immigrants through companion chats. Managed the full operations cycle including promotion on WeChat and Red Note, client intake and matching, and payment handling. Recruited, trained, and scheduled a small team of companions while establishing service guidelines to ensure consistent quality and user experience.

Product Manager at HenHen Tech

May 1, 2022 - August 31, 2022

Planned new features and improvements for a pet social app. Collaborated with an external development team to clarify requirements and prioritize the product backlog. Conducted pre-launch testing and reported bugs, contributing to a 30% reduction in post-release crashes.

Product Manager at Guangzhou Kugou Computer Technology Co., Ltd.

July 1, 2019 - March 31, 2022

Managed product planning and iterative development for a niche anime social app, aligning features with user needs. Coordinated design and engineering teams to deliver projects from concept to launch. Used user behavior data to guide feature optimization and improve engagement. Spearheaded development of the “Cosama” anime platform from concept to launch, achieving #1 category ranking within one year.

Senior Content Specialist at CharmBros Digital

January 1, 2018 - April 30, 2019

Analyzed user interests and trending topics on social media to plan and execute content campaigns. Sourced and nurtured local social media influencers in Sydney. Developed advertising and promotional content for clients in beverage and health products, supporting marketing performance through audience insights and feedback.