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Hi, I'm Andrea Rusic Gonzalez, a passionate concept artist and customer service professional based in Katy, Texas. With experience in both freelance art and leadership roles in retail, I thrive on creativity and building strong connections with clients and customers alike. I enjoy adapting quickly to new challenges and delivering high-quality work that meets and exceeds expectations. Over the years, I've developed skills in digital painting and concept art, leading projects with clear communication and effective management. I am bilingual in Spanish and English and take pride in maintaining a professional and efficient work environment, ensuring excellent customer satisfaction in every role I undertake.…Hi, I'm Andrea Rusic Gonzalez, a passionate concept artist and customer service professional based in Katy, Texas. With experience in both freelance art and leadership roles in retail, I thrive on creativity and building strong connections with clients and customers alike. I enjoy adapting quickly to new challenges and delivering high-quality work that meets and exceeds expectations. Over the years, I've developed skills in digital painting and concept art, leading projects with clear communication and effective management. I am bilingual in Spanish and English and take pride in maintaining a professional and efficient work environment, ensuring excellent customer satisfaction in every role I undertake.

Andrea Rusic Gonzalez

Concept Artist, Character Designer, Illustrator, +3

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Hi, I'm Andrea Rusic Gonzalez, a passionate concept artist and customer service professional based in Katy, Texas. With experience in both freelance art and leadership roles in retail, I thrive on creativity and building strong connections with clients and customers alike. I enjoy adapting quickly to new challenges and delivering high-quality work that meets and exceeds expectations. Over the years, I've developed skills in digital painting and concept art, leading projects with clear communication and effective management. I am bilingual in Spanish and English and take pride in maintaining a professional and efficient work environment, ensuring excellent customer satisfaction in every role I undertake.…Hi, I'm Andrea Rusic Gonzalez, a passionate concept artist and customer service professional based in Katy, Texas. With experience in both freelance art and leadership roles in retail, I thrive on creativity and building strong connections with clients and customers alike. I enjoy adapting quickly to new challenges and delivering high-quality work that meets and exceeds expectations. Over the years, I've developed skills in digital painting and concept art, leading projects with clear communication and effective management. I am bilingual in Spanish and English and take pride in maintaining a professional and efficient work environment, ensuring excellent customer satisfaction in every role I undertake.

Available to hire

Hi, I’m Andrea Rusic Gonzalez, a passionate concept artist and customer service professional based in Katy, Texas. With experience in both freelance art and leadership roles in retail, I thrive on creativity and building strong connections with clients and customers alike. I enjoy adapting quickly to new challenges and delivering high-quality work that meets and exceeds expectations.

Over the years, I’ve developed skills in digital painting and concept art, leading projects with clear communication and effective management. I am bilingual in Spanish and English and take pride in maintaining a professional and efficient work environment, ensuring excellent customer satisfaction in every role I undertake.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Shift Lead Supervisor at Javakinetic LLC, Scooters Coffee Katy, TX

October 1, 2022 - Present

Anticipated customer and store needs by constantly evaluating and assessing the environment for cues. Maintained a safe, clean, and professional workspace and appearance at all times. Took customers’ orders, prepared beverages, served food items, and restocked the bar station to maintain maximum speed and efficiency. Assisted customers with any concerns which may have arisen, from order mistakes to dietary restrictions. Achieved 100% customer satisfaction over the course of 3 years based on store reviews.

Freelance Concept Artist at Dragoon Interactive Studios LLC Texas (remote)

October 1, 2023 - July 29, 2025

Developed and led a streamlined workflow using Clip Studio Paint LLC, enhancing productivity by 50%. Designed and executed over 50+ commission pieces, with 95% client approval and increasing referral rates by 20%. Adapted quickly and designed compelling graphics according to client demands. Achieved a 90% client retention rate and satisfaction through effective project management and clear communication.

Event Specialist, Sales and Marketing at Advantage Solutions Richmond, TX

January 16, 2017 - February 13, 2020

Developed relationships with prospective customers to recommend and bring awareness to current brands. Provided insight on products to minimize return rates and ensure customer satisfaction, addressing dietary restrictions and ingredient hazards. Set up enticing cart displays at different store locations and ensured product freshness by restocking appropriately. Achieved 100% attendance rate over 2 years.

Personal Time Off at N/A

March 29, 2020 - May 5, 2021

Due to the circumstances of COVID at the time, many had been laid off including myself. For which time was taken to make some improvements in professional skills. Took a course in background development from Justin Donaldson in the summer of 2021.

Appointment Setter/Sales Associate at Jani King

February 20, 2020 - March 25, 2020

Researched target industries and companies to identify qualified prospects for appointment setting campaigns. Maintained accurate records of all interactions with prospects, ensuring timely follow-ups and personalized communication. Managed calendars efficiently by scheduling appointments based on availability of both prospect and sales representative. Demonstrated exceptional time management skills by efficiently scheduling appointments. Provided regular feedback to both the sales team and co-worker on the same field regarding prospect objections, allowing for continuous improvement of appointment setting strategies.