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I am a detail-oriented and reliable professional with a Level 3 Junior Content Producer apprenticeship completed at the University Hospitals of Leicester. I have experience across content creation, communications, administration, and customer service, with a strong background in public-sector and healthcare environments. I am highly organised and adaptable, with proven ability to meet deadlines, manage competing priorities, and work independently or as part of a team. I am a confident communicator, fluent in English, Hindi, Urdu, Gujarati, and Punjabi. I am technically proficient in Microsoft 365, Adobe Creative Suite, Canva, and SEO, with experience producing digital content, analysing social media performance, and handling sensitive information. I am currently seeking a full-time role with opportunities for growth and professional development.…I am a detail-oriented and reliable professional with a Level 3 Junior Content Producer apprenticeship completed at the University Hospitals of Leicester. I have experience across content creation, communications, administration, and customer service, with a strong background in public-sector and healthcare environments. I am highly organised and adaptable, with proven ability to meet deadlines, manage competing priorities, and work independently or as part of a team. I am a confident communicator, fluent in English, Hindi, Urdu, Gujarati, and Punjabi. I am technically proficient in Microsoft 365, Adobe Creative Suite, Canva, and SEO, with experience producing digital content, analysing social media performance, and handling sensitive information. I am currently seeking a full-time role with opportunities for growth and professional development.

Asifa Patel

Content Creator, Content Producer, Video Editor, +2

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I am a detail-oriented and reliable professional with a Level 3 Junior Content Producer apprenticeship completed at the University Hospitals of Leicester. I have experience across content creation, communications, administration, and customer service, with a strong background in public-sector and healthcare environments. I am highly organised and adaptable, with proven ability to meet deadlines, manage competing priorities, and work independently or as part of a team. I am a confident communicator, fluent in English, Hindi, Urdu, Gujarati, and Punjabi. I am technically proficient in Microsoft 365, Adobe Creative Suite, Canva, and SEO, with experience producing digital content, analysing social media performance, and handling sensitive information. I am currently seeking a full-time role with opportunities for growth and professional development.…I am a detail-oriented and reliable professional with a Level 3 Junior Content Producer apprenticeship completed at the University Hospitals of Leicester. I have experience across content creation, communications, administration, and customer service, with a strong background in public-sector and healthcare environments. I am highly organised and adaptable, with proven ability to meet deadlines, manage competing priorities, and work independently or as part of a team. I am a confident communicator, fluent in English, Hindi, Urdu, Gujarati, and Punjabi. I am technically proficient in Microsoft 365, Adobe Creative Suite, Canva, and SEO, with experience producing digital content, analysing social media performance, and handling sensitive information. I am currently seeking a full-time role with opportunities for growth and professional development.

Available to hire

I am a detail-oriented and reliable professional with a Level 3 Junior Content Producer apprenticeship completed at the University Hospitals of Leicester. I have experience across content creation, communications, administration, and customer service, with a strong background in public-sector and healthcare environments.

I am highly organised and adaptable, with proven ability to meet deadlines, manage competing priorities, and work independently or as part of a team. I am a confident communicator, fluent in English, Hindi, Urdu, Gujarati, and Punjabi. I am technically proficient in Microsoft 365, Adobe Creative Suite, Canva, and SEO, with experience producing digital content, analysing social media performance, and handling sensitive information. I am currently seeking a full-time role with opportunities for growth and professional development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Fluent

Urdu

Fluent

Gujarati

Fluent

Panjabi, Punjabi

Fluent

Work Experience

Admin Officer at Brook Street – Ministry of Justice

January 1, 2023 - Present

Prepared and organised paper and digital files for courts, tribunals, and hearings. Produced and updated tribunal documentation and digital records. Drafted standard letters, correspondence, reports, minutes, and submissions. Clerked tribunals and hearings, ensuring all materials were accurate and available. Supported tribunal users and assisted with listings, rotas, and file checks. Recorded outcomes accurately and updated systems in line with procedures. Met workload targets for accuracy and throughput while maintaining compliance. Prepared bundles, followed up outstanding actions, and interpreted source materials. Produced basic statistical reports and processed financial information. Updated records, reconciled accounts, prepared invoices, and ran routine reports.

Customer Service Agent at Concentrix – Bredbury

October 1, 2022 - December 1, 2022

Managed high volumes of inbound and outbound customer calls. Resolved customer queries, complaints, and service issues efficiently. Maintained and updated customer accounts and records accurately. Processed payments, upgrades, cancellations, and account changes. Generated sales leads and met individual sales and call-handling targets. Built strong customer relationships through clear and empathetic communication. Followed communication procedures, policies, and data protection guidelines. Compiled reports on customer satisfaction and service performance.

Junior Content Producer – Level 3 (Apprentice Communications Assistant) at University Hospitals of Leicester

January 1, 2021 - April 1, 2022

Created and published engaging content for internal and external audiences. Managed and contributed to UHL social media channels. Wrote articles, press releases, announcements, and internal communications. Conducted interviews and developed stories from raw data. Analysed and reported on social media performance and engagement. Supported the Head of Communications with executive meetings and events. Managed the Communications Inbox and handled media enquiries. Used Adobe Premiere Pro, Photoshop, InDesign, Illustrator, Canva. Produced video, photography, and digital graphics content. Supported communications during major incidents and adverse events. Produced reports using Excel and managed documents in Word, PowerPoint, and Access. Met deadlines consistently while working independently with minimal supervision.

Sales Leader / Representative at AVON

July 1, 2018 - August 1, 2020

Recruited, trained, and managed a team of representatives. Met individual and team sales targets. Managed door-to-door and online sales. Used social media and digital marketing to promote products. Took phone orders and resolved customer queries.

Receptionist / Admin Assistant at The Charnwood Practice

April 1, 2017 - August 1, 2017

First point of contact for patients, providing professional front-desk support. Booked appointments and managed patient queries using SystemOne. Supported clinical staff in line with practice protocols. Handled sensitive patient data securely and accurately. Managed inbound and outbound calls. Processed repeat prescriptions and administrative paperwork. Provided interpreting support for non-English speaking patients. Chaperone trained.

Customer Service Advisor (Volunteer) at Jobcentre Plus

November 1, 2015 - December 1, 2015

Assisted claimants with online claims and forms. Managed filing, data handling, and attendance lists. Handled inbound and outbound calls securely. Resolved claimant queries and provided guidance.