Available to hire
Hi, I’m Athena Preston — a people-focused professional thriving in fast-paced environments. I excel at blending customer service excellence with visual storytelling, from high-end retail styling to small-film production projects. I’m passionate about creating positive, collaborative spaces where colleagues feel supported and customers feel valued.
I’ve built a diverse background across luxury retail, front-of-house operations, and creative media, with hands-on experience in directing short films, operating cameras, and shaping brand experiences. I’m always eager to learn on the go, adapt to new challenges, and contribute to a healthy, fun workplace.
Experience Level
Language
English
Fluent
Chinese
Intermediate
Work Experience
Client Advisor at Louis Vuitton
March 1, 2026 - PresentDelivers exceptional luxury customer service and personalized styling advice for Louis Vuitton clients; builds strong client relationships through proactive clienteling and follow-up; consistently achieves sales targets through tailored product recommendations and upselling opportunities; demonstrates expert knowledge of luxury fashion, leather goods, and accessories; supports exclusive appointments and premium shopping experiences; maintains high standards of visual merchandising and in-store presentation; collaborates closely with team to foster a positive, supportive work environment.
Retail Assistant at Bare Footwear
January 1, 2025 - March 1, 2026Delivered high-quality customer service and styling advice; built relationships with clients; recommended footwear based on needs, comfort, and lifestyle; managed visual merchandising standards; supported stock management and upsell opportunities.
FOH / Barista at Daily Bread Takapuna
February 1, 2024 - December 31, 2024Provided friendly, efficient service in a high-volume bakery; developed in-depth product knowledge through site visits; maintained allergen awareness to support dietary requirements; progressed from junior to senior FOH staff; trusted with manager-on-duty responsibilities when required; collaborated with the team to ensure smooth operations.
FOH / Barista at Wilton's Urban Espresso
June 1, 2022 - December 31, 2023Espresso preparation; cash handling and POS system operation; knowledge of coffee varieties and brewing techniques; maintained cleanliness and hygiene standards.
Call Center + Supervisor at Curia Market Research
October 1, 2022 - PresentProvided call center support and supervision; managed surveys, coached staff, and ensured quality customer interactions; contributed to scheduling and reporting; supported team in maintaining service levels in a casual role with evolving responsibilities.
Front of House at Penthouse Cinema
November 1, 2020 - May 31, 2022Supported crowd control during busy periods; assisted with event and promotions coordination; managed cash handling and POS systems; multi-tasked as an usher; contributed to a smooth cinema experience and customer satisfaction.
Education
Bachelor of Communications, Major in Screen Production, Minor in Professional Performance Communication at Auckland University of Technology
January 1, 2023 - January 1, 2025NCEA Level 1-3 (Excellence Endorsed) at Wellington Girls College
January 1, 2018 - December 31, 2022Qualifications
NCEA Level 1-3 (Excellence Endorsed)
January 1, 2018 - December 31, 2022Industry Experience
Retail, Media & Entertainment, Education, Professional Services, Other
Experience Level
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