I am a dedicated marketing and communication consultant with proven expertise in developing and managing multichannel campaigns, brand management, and digital content creation. With experience leading multicultural teams and overseeing advertising strategies across multiple platforms, I bring a strategic vision combined with hands-on execution to deliver impactful marketing solutions. My background spans social media management, digital marketing, customer experience leadership, and project coordination across various international markets. Passionate about excellence, I thrive in adapting strategies for both B2B and B2C environments, optimizing customer satisfaction, and driving brand growth in competitive spaces.

Aurélie Stach

I am a dedicated marketing and communication consultant with proven expertise in developing and managing multichannel campaigns, brand management, and digital content creation. With experience leading multicultural teams and overseeing advertising strategies across multiple platforms, I bring a strategic vision combined with hands-on execution to deliver impactful marketing solutions. My background spans social media management, digital marketing, customer experience leadership, and project coordination across various international markets. Passionate about excellence, I thrive in adapting strategies for both B2B and B2C environments, optimizing customer satisfaction, and driving brand growth in competitive spaces.

Available to hire

I am a dedicated marketing and communication consultant with proven expertise in developing and managing multichannel campaigns, brand management, and digital content creation. With experience leading multicultural teams and overseeing advertising strategies across multiple platforms, I bring a strategic vision combined with hands-on execution to deliver impactful marketing solutions.

My background spans social media management, digital marketing, customer experience leadership, and project coordination across various international markets. Passionate about excellence, I thrive in adapting strategies for both B2B and B2C environments, optimizing customer satisfaction, and driving brand growth in competitive spaces.

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Language

French
Fluent
English
Advanced
Spanish; Castilian
Intermediate

Work Experience

Marketing & Communication Consultant at French clients
August 1, 2024 - Present
Developed marketing and communication strategies including brand management and digital content creation. Managed multichannel campaigns with performance tracking. Coordinated marketing projects with agencies and external partners to enhance client marketing efforts.
Digital Customer Experience Leader & Head of Customer Success at Decathlon Singapore, Singapore
October 31, 2023 - September 3, 2025
Led a multicultural team of six, managing onboarding and offboarding processes. Restructured customer support operations achieving a +32pt increase in satisfaction (62% to 94%) and a 90% reduction in response time. Represented the voice of the customer to prioritize web and mobile strategy. Designed a seamless online customer journey with regular site and email updates. Directed product reviews strategy improving response speed by 78% and reviews submitted by 55%.
Head of Digital Marketing & Social Media at Evulpo, Zurich, Switzerland
October 31, 2023 - September 3, 2025
Established the social media department focusing on TikTok, Instagram, and LinkedIn. Managed a team of six across seven European countries. Led advertising campaigns across eight platforms, overseeing budgets, targeting, and performance. Achieved +1K TikTok followers per country within two weeks and +10K monthly organic users. Contributed to email marketing strategy and supported strategic decision-making alongside the Marketing Director.
Sales & Marketing Specialist at The Morrison Hotel, Dublin, Ireland
December 31, 2019 - September 3, 2025
Managed digital marketing (emailing, social media, web content) aligned with SEO and PPC. Redesigned Instagram strategy resulting in 63% follower increase and 69% web traffic growth. Supervised communication efforts including press relations, events, and trade shows. Directed product and brand marketing including communication materials, photoshoots, and graphic design. Analyzed B2B and B2C data to deliver actionable marketing and sales reports.
President - Managing Director Assistant at Le Bristol Paris (Palace)
December 31, 2017 - September 3, 2025
Supported the President and Managing Director with administrative and operational tasks at a luxury hotel in Paris.

Education

Master in Management (Major: Mathematics) at ESC Rennes School of Business, Including exchange at Methodist University, Fayetteville, USA
September 1, 2012 - June 30, 2016
Bachelor in Sciences, Technologies, and Health at Lycée Wallon, Valenciennes, France
September 1, 2010 - June 30, 2012

Qualifications

WSET® Level 2 Award in Wines with Distinction
April 1, 2024 - September 3, 2025

Industry Experience

Media & Entertainment, Retail, Travel & Hospitality, Consumer Goods, Professional Services