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I've always had to prove more than the rest of the people. Because i attended no academy nor prestigious schools. I am resilient and never give up on what I really want. I always succeded in the goals I set, and looking forward to be able to prove once again my worth.…

Aurélien Foriel

Content Producer, QA Engineer, Voiceover Artist, +2

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I've always had to prove more than the rest of the people. Because i attended no academy nor prestigious schools. I am resilient and never give up on what I really want. I always succeded in the goals I set, and looking forward to be able to prove once again my worth.…

Available to hire

I’ve always had to prove more than the rest of the people. Because i attended no academy nor prestigious schools.
I am resilient and never give up on what I really want. I always succeded in the goals I set, and looking forward to be able to prove once again my worth.

Skills

Video Advert

Branding

Experience Level

Video Advert

Intermediate

Branding

Intermediate

Language

French

Fluent

English

Fluent

Italian

Advanced

Portuguese

Advanced

Work Experience

Technical Operator - Inbound and Outbound at Webhelp+Concentrix

July 1, 2023 - Present

Assistance for DISH digital products in inbound and outbound channels; knowledge of catering services (reservation tool, online orders, cash register, POS); customer management on Salesforce; customer monitoring and troubleshooting over the phone.

Search Engineer Evaluator at OneForma

January 1, 2023 - July 1, 2023

Review and evaluation of results given to a user query; contribution to more than a dozen tasks/projects related to search engine improvement; autonomous and self-learning work to reach high quality standards.

Insurance Advisor at OVAS

November 1, 2022 - January 31, 2023

Research of prospects and development of portfolio; advise client about best insurance solution; analysis of documents such as loan/insurance contracts.

Quality Analyst at TikTok

June 1, 2021 - September 30, 2022

Analyze results and quality of the team; content review, and follow ups with team members; projects handling, meetings presentation and coaching.

Collection Agent at PayPal

April 1, 2021 - June 30, 2021

Customers contact through inbound and outbound calls; learn PayPal collection system, proceed with steps to clear negative balance.

French & English Teacher at TRAUMPH

December 1, 2020 - April 30, 2021

Private lessons; teach basics of French and English languages; classes for Italian students (14-18 years old); homework support.

Content Reviewer at Teleperformance and Majorel

October 1, 2018 - August 31, 2020

Content reviews for a new world-wide application (TikTok and YouTube); handling sensitive content; respect of policies; teamwork in a multicultural environment; monetization decisions; reporting violations of guidelines and policies.

Animator at YMCA, Setubal

November 1, 2017 - October 31, 2018

Creation of daily program (playful activities, sports, games); phone call reception; responsible for groups of kids (4 to 13 years old) for outdoor activities and trips.

Apple Care Assistant Call Center at TP Athens / Conduent Valence

January 1, 2015 - December 31, 2017

Technical assistance; resolution of problems with procedures; complaints management / troubleshooting.

Temporary Contracts in Different Sectors at Valence (FR)

November 1, 2012 - May 31, 2015

Factory work; fast food employee; house painter; delivery man; food vendor; receptionist.