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Resourceful and driven University of Birmingham undergraduate student, pursuing a BA in English Literature with Creative Writing. I have a track record of delivering high-quality results in fast-paced, customer-focused, and creative environments.\n\nI'm passionate about creative writing, digital storytelling, and supporting impactful university initiatives. I'm recognised for exceptional reliability, attention to detail, and a proactive approach to problem-solving, and I enjoy crafting engaging content and building strong relationships with teams and audiences.…Resourceful and driven University of Birmingham undergraduate student, pursuing a BA in English Literature with Creative Writing. I have a track record of delivering high-quality results in fast-paced, customer-focused, and creative environments.\n\nI'm passionate about creative writing, digital storytelling, and supporting impactful university initiatives. I'm recognised for exceptional reliability, attention to detail, and a proactive approach to problem-solving, and I enjoy crafting engaging content and building strong relationships with teams and audiences.

Ava Emery

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Resourceful and driven University of Birmingham undergraduate student, pursuing a BA in English Literature with Creative Writing. I have a track record of delivering high-quality results in fast-paced, customer-focused, and creative environments.\n\nI'm passionate about creative writing, digital storytelling, and supporting impactful university initiatives. I'm recognised for exceptional reliability, attention to detail, and a proactive approach to problem-solving, and I enjoy crafting engaging content and building strong relationships with teams and audiences.…Resourceful and driven University of Birmingham undergraduate student, pursuing a BA in English Literature with Creative Writing. I have a track record of delivering high-quality results in fast-paced, customer-focused, and creative environments.\n\nI'm passionate about creative writing, digital storytelling, and supporting impactful university initiatives. I'm recognised for exceptional reliability, attention to detail, and a proactive approach to problem-solving, and I enjoy crafting engaging content and building strong relationships with teams and audiences.

Available to hire

Resourceful and driven University of Birmingham undergraduate student, pursuing a BA in English Literature with Creative Writing. I have a track record of delivering high-quality results in fast-paced, customer-focused, and creative environments.\n\nI’m passionate about creative writing, digital storytelling, and supporting impactful university initiatives. I’m recognised for exceptional reliability, attention to detail, and a proactive approach to problem-solving, and I enjoy crafting engaging content and building strong relationships with teams and audiences.

Skills

Copywriting

Microsoft Powerpoint

Experience Level

Copywriting

Intermediate

Microsoft Powerpoint

Intermediate

Language

English

Fluent

Work Experience

Barista & Social Media Assistant at Avocadium, Surbiton

June 1, 2025 - Present

Led daily barista operations and delivered exceptional customer service in a fast-paced cafe environment. Managed and created dynamic social media content to increase brand engagement, achieving 30%+ growth in follower interactions.

Host at YO! Sushi, Grand Central Station

December 1, 2025 - Present

Cultivated a welcoming guest experience in a high-traffic location, efficiently seating 300+ guests per shift, managing booking systems, and coordinating turnover. Proactively upsold promotional offers to drive sales.

Receptionist & Sales Assistant at Stack and Bonner, Kingston

February 1, 2024 - August 1, 2024

Administrative and scheduling support; utilized Microsoft Office Suite and Ju Pix to streamline data management and ensure smooth team workflow. Handled high-volume phone and email communications, delivering timely and accurate responses to clients.

Tutoring Content Creator at LearnInet, Richmond

December 1, 2023 - February 1, 2024

Designed and delivered high-impact instructional content for online tutoring platforms, adapting materials for diverse audiences. Produced engaging PowerPoint presentations and written resources under tight deadlines, and liaised with parents and students to ensure alignment with learning objectives.

All Rounder at Cadbury Secret Cafe, Kingston

June 1, 2023 - December 31, 2023

Entrusted with full open/close responsibilities, cash management, and POS operations. Led inventory tracking and ordering, reducing stock discrepancies through meticulous record-keeping, and fostering positive relationships with customers and colleagues.

All Rounder at Cadbury Secret Cafe, Kingston

February 1, 2024 - August 31, 2024

Continued open/close duties, cash handling, and POS operations; supported inventory management and customer service during peak hours.

Waitress & Cashier at The Orangery Teahouse, Esher

January 1, 2021 - December 31, 2023

Delivered attentive front-of-house service, welcomed guests, and managed high-volume table assignments. Operated POS systems and maintained a friendly, organized environment. Also earned a Food & Allergy Certificate and gained experience in responsible alcohol service.

Waitress & Cashier at The Orangery Teahouse, Esher

January 1, 2024 - December 31, 2025

Continued front-of-house duties with emphasis on guest satisfaction and allergy-conscious service in a busy setting.

Childcare Provider (Self-Employed)

January 1, 2018 - December 31, 2024

Coordinated daily routines and crafted creative activities for children (8 months to 11 years), including outings and overnight care. Built trust with families through transparent communication and a safety-first approach.

Petsitter & House Sitter (Self-Employed) at Kingston / New Malden

January 1, 2021 - Present

Delivered comprehensive pet and property care for extended periods, maintaining client trust and security. Provided daily client updates and managed all household tasks with precision and reliability.