Available to hire
I am a PMP-certified Technical Program Manager with 8+ years of experience leading cross-functional teams to deliver cloud, software and enterprise solutions on time and within budget. I excel at governance, stakeholder engagement, and turning complex initiatives into clear, actionable plans.
I have strong AWS and CI/CD expertise, with a track record of cloud migrations and achieving significant cost savings and uptime improvements. I enjoy mentoring teams and aligning technical delivery with business goals.
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Expert
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Language
English
Fluent
Work Experience
IT Program/Project Manager at IT Pros
October 1, 2021 - PresentLed cross-functional Agile teams of 15+ engineers, developers, and QA specialists through full project lifecycle, managing IT programs exceeding $5M in budget. Oversaw enterprise-wide digital transformation and cloud initiatives, migrating 40+ applications to AWS, resulting in 32% infrastructure cost savings and 99.9% system uptime. Directed project planning, execution, monitoring, and closure while managing stakeholder communication, risk mitigation, RAID logs, and delivery of SIT/UAT phases. Delivered a 28% reduction in operational costs and a 40% improvement in system performance. Implemented CI/CD pipelines, accelerating deployment frequency and reducing failure rates. Created KPI dashboards, project charters, RACI matrices, and governance reports, enhancing transparency and alignment with business objectives. Conducted cost-benefit analyses and ROI assessments to align outcomes with strategy and budget targets.
Technical Program Manager at Smartfox
August 31, 2021 - July 31, 2025Led 4–5 concurrent custom software projects across cross-functional teams (3-4 Agile squads), ensuring timely and high-quality delivery of enterprise platforms while managing scope, risk, and stakeholder expectations. Delivered end-to-end technical solutions including unified communications platforms (VoIP, SIP/RTP, IVR) and AWS infrastructure modernization, resulting in a 78% reduction in system downtime. Managed full project lifecycle activities such as sprint planning, backlog grooming, RAID log management, SIT/UAT facilitation, and retrospectives, improving stakeholder communication efficiency by 30%. Directed cloud migration projects on AWS to enhance system reliability, security, and compliance with best practices and regulatory standards.
Project Manager at LTIMindtree
February 28, 2017 - July 31, 2025Managed end-to-end delivery of four digital product initiatives including social chat application, VoIP voicemail platform, and agricultural app developed in partnership with Indian Institute of Agriculture and Sciences. Oversaw integration of payment systems, logistics platforms, and VoIP-based solutions while minimizing scope creep by 40% through structured change management. Led core project management functions including requirements analysis, RACI creation, risk/issue tracking, UAT coordination, and dashboard reporting for executive leadership. Mentored junior project managers and ensured alignment with delivery standards and business objectives.
Assistant Manager - Development & Delivery Manager at Idea
July 31, 2015 - July 31, 2025Assisted in managing software development lifecycle for mobile and web applications using Java and SQL/PL-SQL. Coordinated development sprints and facilitated daily stand-ups, sprint planning, and retrospectives for teams of 5-10 developers. Developed and maintained project documentation including requirements, test plans, and deployment strategies. Collaborated with business analysts to translate business requirements into technical specifications. Implemented USSD/SMS messaging solutions for a major telecom client, enhancing customer engagement by 45%. Assisted in designing and configuring VPN and firewall solutions for secure access to development environments.
Software Engineer at Spice Digital Ltd
May 31, 2014 - July 31, 2025Managed delivery of a unified communication solution (Voice, Video, SMS, USSD & Billing) for both 3G and legacy networks, providing seamless connectivity across TDM and IP SIP/RTP infrastructures. Developed Voice, Billing, SMS, and USSD applications, including IVR implementations, as an Application and System Engineer. Responsible for full-cycle development and integration.
Software Engineer at Spice Digital Ltd
March 1, 2010 - May 1, 2014Managed delivery of a unified communications solution for both 3G and legacy networks, including Voice, Video, SMS, USSD & Billing, across TDM and IP/SIP infrastructures. Developed Voice, Billing, SMS, USSD applications including IVR implementations; responsible for full-cycle development and integration.
Assistant Manager - Development & Delivery Manager at Idea
June 1, 2014 - July 1, 2015Assisted in managing end-to-end software development life cycle and delivery of digital initiatives; coordinated sprints, documentation, stakeholder communication.
Project Manager at LTIMindtree
August 1, 2015 - February 1, 2017Managed end-to-end delivery of four digital product initiatives including a social chat application and a VOIP platform modernization, developed in partnership with external stakeholders and internal teams to drive business value.
IT Program Manager at Smartfox
March 1, 2017 - August 1, 2021Led 4–5 concurrent software projects across cross-functional teams (3–4 Agile squads), ensuring timely, high-quality delivery of enterprise platforms while managing scope, risk and stakeholder expectations. Drove cloud infrastructure modernization and CI/CD adoption, achieving significant uptime improvements and cost efficiencies.
Education
Masters In Computer Applications at Punjab Technical University
March 1, 2002 - April 30, 2005Masters In Computer Applications at Punjab Technical University
March 1, 2002 - April 1, 2005Qualifications
Project Management Professional
March 1, 2024 - December 31, 2024PMP Certification
January 11, 2030 - January 26, 2026Industry Experience
Software & Internet, Telecommunications, Healthcare, Agriculture & Mining, Professional Services, Education
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Experience Level
Expert
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