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I'm Ayanda Makhanya, a performance-driven Account Manager and Customer Success Specialist with over 5 years of experience in B2B and B2C client management, sales enablement, and CRM-driven relationship management. I have a proven track record of driving client retention, increasing revenue growth, and delivering exceptional service across technology and retail sectors. I'm passionate about helping businesses achieve measurable results through strategic account development, consultative sales, and data-driven customer insights.…I'm Ayanda Makhanya, a performance-driven Account Manager and Customer Success Specialist with over 5 years of experience in B2B and B2C client management, sales enablement, and CRM-driven relationship management. I have a proven track record of driving client retention, increasing revenue growth, and delivering exceptional service across technology and retail sectors. I'm passionate about helping businesses achieve measurable results through strategic account development, consultative sales, and data-driven customer insights.

Ayanda Makhanya

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I'm Ayanda Makhanya, a performance-driven Account Manager and Customer Success Specialist with over 5 years of experience in B2B and B2C client management, sales enablement, and CRM-driven relationship management. I have a proven track record of driving client retention, increasing revenue growth, and delivering exceptional service across technology and retail sectors. I'm passionate about helping businesses achieve measurable results through strategic account development, consultative sales, and data-driven customer insights.…I'm Ayanda Makhanya, a performance-driven Account Manager and Customer Success Specialist with over 5 years of experience in B2B and B2C client management, sales enablement, and CRM-driven relationship management. I have a proven track record of driving client retention, increasing revenue growth, and delivering exceptional service across technology and retail sectors. I'm passionate about helping businesses achieve measurable results through strategic account development, consultative sales, and data-driven customer insights.

Available to hire

I’m Ayanda Makhanya, a performance-driven Account Manager and Customer Success Specialist with over 5 years of experience in B2B and B2C client management, sales enablement, and CRM-driven relationship management.

I have a proven track record of driving client retention, increasing revenue growth, and delivering exceptional service across technology and retail sectors. I’m passionate about helping businesses achieve measurable results through strategic account development, consultative sales, and data-driven customer insights.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Business Development Representative (BDR) Lead at Airbnb

August 1, 2024 - Present

Managed high-volume customer accounts and communications (50+ daily interactions), ensuring client satisfaction above 95%. Optimized host performance by 18% through strategic pricing, data analysis, and revenue management strategies. Supported over 1,200 SMB property clients with onboarding and performance coaching, improving client retention and user engagement. Partnered with cross-functional teams to reduce response and resolution time by 22%.

Field Sales Representative at Tiger Wheel & Tyre

October 1, 2023 - October 27, 2025

Drove customer acquisition and in-store sales growth by converting walk-in customers into repeat buyers, achieving 15% monthly sales uplift. Delivered expert product recommendations and customer support to enhance the buying experience. Achieved 98% customer satisfaction through proactive communication and problem resolution. Built strong customer relationships, increasing referrals and retention rates.

Sales Development Representative (SDR) Lead at NRMA Insurance

November 1, 2019 - October 27, 2025

Managed 60-80 inbound/outbound calls daily related to policy sales, claims, and customer service inquiries. Exceeded monthly KPIs in conversion rate, lead response time, and customer retention. Delivered solutions-driven support, improving customer satisfaction scores above 92%. Trained new team members in CRM utilization, call scripting, and sales engagement best practices.