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Digital Marketing & Customer Support professional based in Lahore, Pakistan, experienced in SEO, content optimization, e-commerce management, CRM platforms, lead generation, and customer relations. Proven ability to manage online accounts, optimize product listings, and resolve customer issues while maintaining high satisfaction. Skilled in cold calling, conflict resolution, and data-informed decision-making. Strong communicator and problem-solver with cross-functional collaboration experience to improve service delivery, response times, and measurable business outcomes.…Digital Marketing & Customer Support professional based in Lahore, Pakistan, experienced in SEO, content optimization, e-commerce management, CRM platforms, lead generation, and customer relations. Proven ability to manage online accounts, optimize product listings, and resolve customer issues while maintaining high satisfaction. Skilled in cold calling, conflict resolution, and data-informed decision-making. Strong communicator and problem-solver with cross-functional collaboration experience to improve service delivery, response times, and measurable business outcomes.

AYEM Aali

Digital Marketer, Content Creator, Creative Strategist, +4

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Digital Marketing & Customer Support professional based in Lahore, Pakistan, experienced in SEO, content optimization, e-commerce management, CRM platforms, lead generation, and customer relations. Proven ability to manage online accounts, optimize product listings, and resolve customer issues while maintaining high satisfaction. Skilled in cold calling, conflict resolution, and data-informed decision-making. Strong communicator and problem-solver with cross-functional collaboration experience to improve service delivery, response times, and measurable business outcomes.…Digital Marketing & Customer Support professional based in Lahore, Pakistan, experienced in SEO, content optimization, e-commerce management, CRM platforms, lead generation, and customer relations. Proven ability to manage online accounts, optimize product listings, and resolve customer issues while maintaining high satisfaction. Skilled in cold calling, conflict resolution, and data-informed decision-making. Strong communicator and problem-solver with cross-functional collaboration experience to improve service delivery, response times, and measurable business outcomes.

Available to hire

Digital Marketing & Customer Support professional based in Lahore, Pakistan, experienced in SEO, content optimization, e-commerce management, CRM platforms, lead generation, and customer relations. Proven ability to manage online accounts, optimize product listings, and resolve customer issues while maintaining high satisfaction.

Skilled in cold calling, conflict resolution, and data-informed decision-making. Strong communicator and problem-solver with cross-functional collaboration experience to improve service delivery, response times, and measurable business outcomes.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Client Relations Associate at Ibex Global

April 1, 2025 - January 31, 2026

Handled cold calls and scheduled non-emergency medical transport covered by insurance providers. Resolved complex customer issues and completed high-priority tasks efficiently under strict timeframes. Used CRM software and client management tools to track interactions, ensure accurate documentation, and complete follow-ups. Demonstrated active listening, empathy, and conflict resolution to maintain high customer satisfaction scores. Collaborated cross-functionally with internal teams to streamline service delivery and improve response times.

Freelance & Volunteer Project (Digital Marketing / Lead Generation) at Scrapified

February 1, 2024 - Present

Led hiring and training programs for new interns, managing onboarding and performance evaluation. Executed lead generation campaigns and managed CRM pipelines for client acquisition and retention. Oversaw email marketing campaigns via Webmail and LinkedIn, analyzing engagement metrics to optimize outreach. Conducted data analysis to inform strategic decisions and improve operational efficiency.

Digital Marketing Specialist at Blue Cascade

May 1, 2022 - August 31, 2022

Built and managed seller accounts on global e-commerce platforms including Etsy, driving international orders and sales growth. Boosted product listings using keyword research, SEO optimization, and competitive analysis. Managed end-to-end customer service operations including inquiries, dispute resolution, and maintaining high listing ratings. Conducted research and development to identify trending products and optimize marketplace performance. Implemented SEO strategies to improve product visibility and conversion rates across multiple digital storefronts.

Volunteer Program / Community Services (Training & Fundraising) at Crime Victim Service Pakistan

September 1, 2021 - May 31, 2022

Developed and delivered a comprehensive training program for volunteers and community stakeholders. Raised organizational awareness by 50% through targeted digital campaigns and community outreach. Raised approximately PKR 50,000 for beneficiaries through fundraising and donor engagement. Managed and mentored a team of 20 volunteers, coordinating events and ensuring smooth program execution.

Digital Marketing Intern at Evolution Magazine

July 1, 2021 - August 31, 2021

Planned and developed social media content across Instagram and Facebook, ensuring a consistent brand voice and visual identity. Delivered argumentative 'Brand Wars' presentations and authored detailed reports on celebrity and brand social media strategies. Polished leadership and teamwork skills through collaborative campaign planning and execution.

Social Media Marketing Intern at GAO Tek Inc.

July 1, 2021 - October 31, 2021

Reached and exceeded target candidate outreach goals through strategic LinkedIn campaigns and digital networking. Strengthened analytical thinking and persuasive communication while engaging diverse international audiences. Gained insights into cross-cultural communication and global market dynamics. Built a professional LinkedIn network and developed proficiency in CRM software for lead tracking.