I am a dedicated customer support professional with over five years of experience in the travel, telecommunications, and banking industries, including my time at N26 Bank. I have a proven track record in managing service delivery teams, resolving complex customer issues, and improving operational efficiency. In addition to my customer service background, I also have experience in real estate sales, where I consistently achieved strong results. I take pride in delivering exceptional client experiences and continuously seek to develop my skills in customer support and business operations.…

Ayten

I am a dedicated customer support professional with over five years of experience in the travel, telecommunications, and banking industries, including my time at N26 Bank. I have a proven track record in managing service delivery teams, resolving complex customer issues, and improving operational efficiency. In addition to my customer service background, I also have experience in real estate sales, where I consistently achieved strong results. I take pride in delivering exceptional client experiences and continuously seek to develop my skills in customer support and business operations.…

Available to hire

I am a dedicated customer support professional with over five years of experience in the travel, telecommunications, and banking industries, including my time at N26 Bank. I have a proven track record in managing service delivery teams, resolving complex customer issues, and improving operational efficiency. In addition to my customer service background, I also have experience in real estate sales, where I consistently achieved strong results. I take pride in delivering exceptional client experiences and continuously seek to develop my skills in customer support and business operations.

See more

Skills

Experience Level

Language

Arabic
Fluent
English
Fluent

Work Experience

Team Leader at AT&T
December 31, 2023 - October 27, 2025
Led and managed a customer service team, ensuring high-quality service delivery and team performance. Developed strategies to boost productivity, improved customer satisfaction, and provided coaching to enhance team competencies.
Travel Consultant / Customer Service Agent at Ayten Hany
December 31, 2023 - October 27, 2025
Delivered travel booking support and customer service in fast-paced environments, assisting customers with bookings, cancellations, and inquiries; resolved issues to ensure a smooth travel experience and high satisfaction.
SME – Customer Service Floor Support at Almatar App
September 1, 2023 - Present
Promoted to Subject Matter Expert after demonstrating strong knowledge and performance in customer support. Provided direct support to the customer service floor, escalated and resolved issues efficiently, streamlined processes, improved response times, and mentored new team members.
Expedia Travel Consultant at Expedia
June 1, 2022 - October 27, 2025
Delivered high-quality customer service in a fast-paced travel environment. Assisted customers with bookings, cancellations, and general inquiries; resolved complaints and supported both individual travelers and corporate accounts.

Education

IGCSE at Saudi Arabia (IGCSE)
May 1, 2006 - May 1, 2018

Qualifications

IGCSE
May 1, 2006 - May 1, 2018

Industry Experience

Travel & Hospitality, Telecommunications, Professional Services, Other

Skills

Experience Level

Hire a Data Analyst

We have the best data analyst experts on Twine. Hire a data analyst in New Cairo City today.