Available to hire
I’m a strategic UX and Experience Design Leader with over 17 years of experience shaping user and employee journeys in fintech, healthcare, insurance, and enterprise SaaS. I enjoy leading multidisciplinary teams to solve complex product and service challenges using human-centered design, agile methods, and innovation frameworks.
I focus on leveraging emerging technologies such as AI, automation, asynchronous messaging, and IVR systems to create emotionally intelligent and digitally enhanced experiences. My passion is delivering scalable, accessible solutions that drive measurable customer and employee experience improvements.
Skills
Language
English
Fluent
Work Experience
Founder | UX Consultant at Humain Centered Design
December 1, 2024 - PresentLed UX and technical consulting engagements focused on building human-centered ideas using AI and emerging technologies. Delivered projects including the launch of unboxable.co.nz with a full CMS and the development of an AI-powered learning management system. Provided UX leadership, product strategy, service design, and technical architecture guidance using tools like Figma, Supabase, OpenAI, and React. Managed resource allocation and workload for clients including Blue Chilli Health.
UX & Technical Consultant at Blue Chilli Health
June 30, 2025 - July 22, 2025Delivered UX and technical consulting for a government-backed education program focused on bowel cancer awareness within mining and construction. Led UX/product innovation within a WordPress CMS, defined application architecture, created business requirements, and integrated asynchronous communication with WCAG 2.2 compliant UI components. Facilitated workshops on personas, security, and training to drive stakeholder alignment.
Global Experience Practice Lead at Bravura Solutions
November 30, 2023 - July 22, 2025Directed UX strategy, governance, and design system initiatives for global financial products. Managed distributed design and front-end developer teams and established the Global Experience Practice with standard processes and accessible applications. Collaborated with senior international stakeholders and facilitated global workshops driving UX consistency and governance.
Senior UX Designer at Bravura Solutions
July 1, 2022 - July 22, 2025Led UX design for digital financial products including the UK Pensions Dashboard. Developed user flows, wireframes, and UIs supporting multiple roles. Applied design thinking and accessibility standards while working closely with product leadership. Completed Product Manager training under SAFe Agile framework.
Senior UX Designer at EROAD NZ
September 1, 2021 - July 22, 2025Designed real-time dashboards and mobile-first apps for fleet management. Led UX on driver mobile applications improving rest habits and compliance. Developed geospatial features like geofencing and maps, working in agile product squads and contributing directly to development.
Senior UX Designer at IAG NZ
January 1, 2020 - July 22, 2025Participated in agile teams leading UX workshops and user research. Developed simplified workflows for digital insurance processes and supported accessibility and UX strategy initiatives.
Senior UX Designer at Fraedom (now Visa)
May 1, 2018 - July 22, 2025Senior UX design role focused on financial products.
Senior UX Designer at Harmony
May 1, 2019 - July 22, 2025Senior UX Designer position.
Lead Web/UX Designer at NZME
November 1, 2015 - July 22, 2025Led web and UX design efforts.
Brand & UX Designer at GrabOne
July 1, 2014 - July 22, 2025Worked on brand and UX design.
Education
Diploma at Natcoll Design School, Auckland
January 1, 2000 - December 31, 2001Bachelor at Freelance Art School, Auckland
January 1, 2002 - December 31, 2004Qualifications
Certified in Agile UX
January 1, 2017 - December 31, 2017Certified in Design Thinking
January 1, 2017 - December 31, 2017Certified in AI augmented product design
January 1, 2023 - December 31, 2023Industry Experience
Financial Services, Healthcare, Education, Software & Internet, Transportation & Logistics
Skills
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