I’m Byron Copley, an award-winning marketing and writing professional based in Charlotte, North Carolina. I help brands solve business challenges through clear, compelling copy and content—everything from SEO-focused blogs and white papers to email campaigns, video scripts, and data-driven visuals. Over the years, I’ve collaborated with globally recognized clients including Ferrari, Bosch, Sub-Zero, Freightliner, Volkswagen, Five9, and Ford. I’m known for juggling multiple projects at different stages, paying close attention to detail, and delivering customer-focused work that elevates perception, improves product understanding, and supports measurable growth.…

Byron Copley

I’m Byron Copley, an award-winning marketing and writing professional based in Charlotte, North Carolina. I help brands solve business challenges through clear, compelling copy and content—everything from SEO-focused blogs and white papers to email campaigns, video scripts, and data-driven visuals. Over the years, I’ve collaborated with globally recognized clients including Ferrari, Bosch, Sub-Zero, Freightliner, Volkswagen, Five9, and Ford. I’m known for juggling multiple projects at different stages, paying close attention to detail, and delivering customer-focused work that elevates perception, improves product understanding, and supports measurable growth.…

Available to hire

I’m Byron Copley, an award-winning marketing and writing professional based in Charlotte, North Carolina. I help brands solve business challenges through clear, compelling copy and content—everything from SEO-focused blogs and white papers to email campaigns, video scripts, and data-driven visuals.

Over the years, I’ve collaborated with globally recognized clients including Ferrari, Bosch, Sub-Zero, Freightliner, Volkswagen, Five9, and Ford. I’m known for juggling multiple projects at different stages, paying close attention to detail, and delivering customer-focused work that elevates perception, improves product understanding, and supports measurable growth.

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Work Experience

Freelance Collaborator and Content Creator
August 1, 2024 - Present
Helping clients solve challenges that require the written word. Produced recent long-form submissions, including two 1,500-word articles for The Post and Courier Real Estate tab.
Content Strategist (Project Marketing Manager for Reporting and Analytics products) at Five9 – Charlotte, NC
August 1, 2023 - August 31, 2024
Designed and executed campaigns to launch product updates. Wrote and supported marketing deliverables including blogs, data sheets, white papers, infographics, and video scripts for a global contact center software provider applying AI to improve EX and CX.
Content Strategist at Aceyus – Charlotte, NC
January 1, 2022 - August 31, 2023
Created engaging marketing materials across channels, including blogs, product sheets, video scripts, sales presentations, email, and social media for a contact center software/data-management company focused on improving EX and CX. Selected work includes a Gold Winner post for Customer Contact Central (“AI-Driven Experience in the Contact Center Space”) and producing/directing a video highlighting Aceyus Connections to optimize the customer journey.
Content Writer at START – Advertising (Rock Hill, SC)
January 1, 2019 - December 31, 2021
Generated content for web, print, and video for a top-ranked agency in the Carolinas. Work included customer-facing print, web, and video for AMAROK’s solar-powered electric fence; scripted inviacom sm videos explaining key WiFi differentiators; and a full website copy revision for Anderson Underbridge repositioning its solutions as the best alternative to scaffolding for under-bridge repairs.
Marketing Manager at Premier Safety
February 2, 2013 - November 12, 2018
I was hired to develop a profit-generating marketing organization effectively from scratch. That included completion of all company branding, marketing, advertising, and internal and external communications efforts.
Marketing Manager at Premier Safety (Chesterfield, MI)
January 1, 2013 - November 30, 2018
Developed a profit-generating marketing organization from scratch, owning company branding and internal/external communications. Created and maintained an integrated marketing automation platform and launched an online chat service to manage customer-service inquiries with 10K+% ROI. Authored hundreds of deliverables including weekly segmented email blasts, weekly blog posts, and quarterly newsletters.
Freelance Writer, Producer & Director at Byron Copley Communications (Royal Oak, MI)
January 1, 2010 - December 31, 2013
Delivered marketing, video-production, and writing projects for Fortune 100 companies and notable clients. Elevated sales, improved consumer perception and product knowledge, and emphasized performance through written training, scripted video production, and event-style deliverables.
Senior Writer at Labov and Beyond
December 27, 2001 - October 15, 2010
For this outstanding agency, I was privileged to write sales training, magazine articles, ads, press releases, online modules video scripts, and more.
Senior Writer (headed content & marketing writing team) at Labov and Beyond (Auburn Hills, MI)
January 1, 2001 - December 31, 2010
Led a content and marketing writing team for marketing-communications services, consistently exceeding expectations in creativity, innovation, deliverable quality, and client results. Collaborated with brands including Ferrari, Maserati, Volkswagen, Audi, Foot Joy, and Sub-Zero, maintaining an ~80% billable rate for nine years.

Education

Bachelor of Arts at University of Michigan
September 8, 1975 - August 11, 1981
Double major in History and Communications
B.A. in Communications & History at University of Michigan, Ann Arbor
January 11, 2030 - September 24, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Computers & Electronics, Real Estate & Construction, Software & Internet, Telecommunications, Other, Media & Entertainment, Professional Services, Retail, Transportation & Logistics, Manufacturing, Education
    The AI-Driven Customer Experience in the Contact Center Space

    This blog won Customer Contact Central’s “Most Valuable Post” Gold Award.

    From the blog: “Ideally, an AI-driven customer experience quickly assesses and resolves a customer concern and keeps the customer engaged with proper next steps. Consequently, it’s becoming clearer that an excellent customer experience can begin and possibly end by interacting with AI-driven technology, which includes­­­ chatbots, Conversational Agents (CA), Interactive Voice Recognition (IVR), and Intelligent Virtual Agents (IVA).”

    Is Cybersecurity Your High Priority?

    Contact Center Pipeline contacted me to write a blog about the importance of maintaining foolproof and future-proof contact center cybersecurity.

    ​From the blog: Hackers are already trying to breach your contact center’s database. One day, they might break in. We offer some common and not-so-common measures to help prevent disruption of your business.

    ​I wrote this and credited it to a work colleague who was a project manager for a company’s data-integration solutions.

    All About Baseball

    All About Baseball is the podcast whose name fulfills its purpose: Sometimes baseball is the main character, sometimes it plays a supporting role, and sometimes it’s a silent partner. I started this podcast so I could share my passion for the game and the sport with a like-minded audience. The topics are varied and vibrant to maintain a fresh, vivid vibe to the podcast.