I wrote, produced, and directed this video that showcased the capabilities of Aceyus Connections, which helps optimize the customer journey.

Link: https://www.twine.net/signin

This blog won Customer Contact Central’s “Most Valuable Post” Gold Award.

From the blog: “Ideally, an AI-driven customer experience quickly assesses and resolves a customer concern and keeps the customer engaged with proper next steps. Consequently, it’s becoming clearer that an excellent customer experience can begin and possibly end by interacting with AI-driven technology, which includes­­­ chatbots, Conversational Agents (CA), Interactive Voice Recognition (IVR), and Intelligent Virtual Agents (IVA).”

Contact Center Pipeline contacted me to write a blog about the importance of maintaining foolproof and future-proof contact center cybersecurity.

​From the blog: Hackers are already trying to breach your contact center’s database. One day, they might break in. We offer some common and not-so-common measures to help prevent disruption of your business.

​I wrote this and credited it to a work colleague who was a project manager for a company’s data-integration solutions.

All About Baseball is the podcast whose name fulfills its purpose: Sometimes baseball is the main character, sometimes it plays a supporting role, and sometimes it’s a silent partner. I started this podcast so I could share my passion for the game and the sport with a like-minded audience. The topics are varied and vibrant to maintain a fresh, vivid vibe to the podcast.