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Business Operations & People Management professional with 12+ years of experience in operations, sales, customer experience, and team leadership. Skilled in team coordination, process improvement, performance management, and business support, with a strong track record of developing high-performing teams and improving operational results. Seeking remote opportunities where I can apply my experience to support business growth and operational excellence, strengthen customer experience, and build accountable, results-driven teams.…Business Operations & People Management professional with 12+ years of experience in operations, sales, customer experience, and team leadership. Skilled in team coordination, process improvement, performance management, and business support, with a strong track record of developing high-performing teams and improving operational results. Seeking remote opportunities where I can apply my experience to support business growth and operational excellence, strengthen customer experience, and build accountable, results-driven teams.

Baby Jenies

Project Manager, Production Manager, Marketing Strategist

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Business Operations & People Management professional with 12+ years of experience in operations, sales, customer experience, and team leadership. Skilled in team coordination, process improvement, performance management, and business support, with a strong track record of developing high-performing teams and improving operational results. Seeking remote opportunities where I can apply my experience to support business growth and operational excellence, strengthen customer experience, and build accountable, results-driven teams.…Business Operations & People Management professional with 12+ years of experience in operations, sales, customer experience, and team leadership. Skilled in team coordination, process improvement, performance management, and business support, with a strong track record of developing high-performing teams and improving operational results. Seeking remote opportunities where I can apply my experience to support business growth and operational excellence, strengthen customer experience, and build accountable, results-driven teams.

Available to hire

Business Operations & People Management professional with 12+ years of experience in operations, sales, customer experience, and team leadership. Skilled in team coordination, process improvement, performance management, and business support, with a strong track record of developing high-performing teams and improving operational results.

Seeking remote opportunities where I can apply my experience to support business growth and operational excellence, strengthen customer experience, and build accountable, results-driven teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

General Manager at Fitness First Kemang Village Jakarta

October 1, 2021 - Present

Drove year over year business growth while leading operations, strategic vision and long range planning. Set goals for the club with Head of Departments and the team, achieving budget targets and maintaining performance across membership sales, personal training sales, conduct hours, membership collection, and member retention. Organized budget and oversaw P&L to support operational and financial performance.

General Manager at Celebrity Fitness Pondok Indah Jakarta

January 1, 2018 - December 1, 2020

Developed and maintained relationships with support office departments, mall management, tenants, suppliers, corporate offices, and residential stakeholders by promoting a healthy lifestyle. Led daily and weekly meetings with Head of Departments to identify and overcome sales obstacles. Maintained staff retention and ensured staff implemented winning ways to improve performance and customer experience.

District Operations Manager at Celebrity Fitness

December 1, 2014 - December 1, 2017

Managed daily operations across multiple fitness clubs, ensuring service quality, operational standards, and business performance. Monitored KPIs, membership growth, retention, and operational efficiency. Implemented improvement initiatives to increase productivity, customer experience, and revenue performance. Coached operation managers and team leaders to strengthen leadership, accountability, and team performance.

Public Relation Jakarta (Internship) at Hotel Bidakara Jakarta

May 1, 2004 - November 1, 2004

Supported public relations activities in a hospitality environment. Assisted with communication-related tasks to maintain relationships and support PR/branding efforts.