Baby Jenies

Drove year over year business growth while leading operations, strategic vision and long range planning. Set goals for the club with Head of Departments and the team, achieving budget targets and maintaining performance across membership sales, personal training sales, conduct hours, membership collection, and member retention. Organized budget and oversaw P&L to support operational and financial performance.

Developed and maintained relationships with support office departments, mall management, tenants, suppliers, corporate offices, and residential stakeholders by promoting a healthy lifestyle. Led daily and weekly meetings with Head of Departments to identify and overcome sales obstacles. Maintained staff retention and ensured staff implemented winning ways to improve performance and customer experience.

Managed daily operations across multiple fitness clubs, ensuring service quality, operational standards, and business performance. Monitored KPIs, membership growth, retention, and operational efficiency. Implemented improvement initiatives to increase productivity, customer experience, and revenue performance. Coached operation managers and team leaders to strengthen leadership, accountability, and team performance.