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Work Experience
Customer Service Agent (CSA) at Unifi Aviation Services
January 1, 2025 - PresentDeliver frontline passenger service in a fast-paced airport environment. Support check-in, boarding, baggage resolution, and special assistance requests. Ensure compliance with airline policies, TSA regulations, and safety standards.
Program Coordinator at Corktown Health
January 1, 2023 - January 1, 2024Coordinated program logistics, scheduling, and cross-functional collaboration. Managed budgets, documentation, and performance tracking for reporting.
Retention Coordinator at Philadelphia FIGHT
January 1, 2021 - January 1, 2022Improved retention rates through targeted education and follow-up. Analyzed data trends and collaborated with clinical teams to enhance outcomes.
Prevention Specialist at Multiple Organizations
January 1, 2007 - January 1, 2019Delivered evidence-based prevention programming and community trainings. Provided counseling, referrals, and participant support services.
Education
Bachelor of Fine Arts (BFA) at The Art Institute of Philadelphia
January 1, 2005 - January 1, 2008Qualifications
Industry Experience
Healthcare, Non-Profit Organization, Travel & Hospitality, Professional Services
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