Available to hire
I am a dedicated hospitality manager with over a decade of experience leading teams in fast-paced hotel and corporate environments, delivering exceptional guest experiences, coordinating multi-department operations, and ensuring Health and Safety compliance. I thrive on turning complex challenges into practical, people-focused solutions, and I enjoy mentoring teams to reach their potential.
I am now seeking to apply these transferable skills in operations, customer support, account management, or business support. I bring a proven track record of improving service quality, reducing costs through smart team restructures, and building strong occupier and stakeholder relationships. I’m excited to contribute immediately to a dynamic organization and grow with the role.
Experience Level
Expert
Intermediate
Language
English
Fluent
Latvian
Fluent
Russian
Fluent
Work Experience
Self-employed Web Search Analyst at Self-employed
September 1, 2025 - September 28, 2025Web search analysis and building own business; developing skills in digital marketing, SEO, content strategy, and online advertising.
Career Break / Personal Development at Self-employed
February 1, 2025 - September 28, 2025Career break focusing on property development and completing various digital marketing courses to enhance SEO, content strategy, and online advertising skills.
Marketing Researcher at Garden Ortoflor
August 1, 2024 - September 28, 2025Conducted a marketing research project to support business strategy development for a garden nursery (remote contract).
Customer Engagement and Assistant Property Manager at Savills Property Management (HYLO Building)
July 1, 2024 - September 28, 2025Primary contact for occupiers, landlords and letting agents; managed communications, events, building app, vendor management, property compliance and risk mitigation; supported engineering and property managers.
General Manager at Portico - Rooms at Marble Arch
June 1, 2023 - September 28, 2025Managed operations of a 46-bedroom hotel, budget planning, renovations, regulatory compliance, KPIs, H&S inspections, recruitment, payroll, scheduling and appraisals, and revenue optimization.
Senior Guest Service Manager at Club Quarters Lincoln’s Inn Fields
March 1, 2018 - September 28, 2025Led Front of House operations and a team of seven Guest Service Managers; ensured exceptional guest service; monitored reviews and maintained high service standards; managed room revenue and vendor relationships; emergency procedures; acted as on-site lead in absence of Hotel Manager.
Guest Service Manager at Club Quarters Hotels (Gracechurch, St Pauls, Trafalgar Square)
September 1, 2013 - September 28, 2025Managed busy Front of House operations; reservations, billing inquiries, concierge duties; VIP and long-stay arrangements; supervised Front of House staff; contributed to revenue optimization and customer service.
Senior Sales Associate at Anthropologie
April 1, 2003 - September 28, 2025Hired as a Sales Associate and promoted to Senior Sales Associate within one month; delivered customer service and product recommendations.
Employee Housing Supervisor at Cedar Point Fair
August 1, 2003 - September 28, 2025Oversaw accommodations for residents; maintained housing inventories and records; supervised housekeeping and maintenance; handled complaints.
HUB Support Associate/Administrator at Sears Roebuck & Co
August 1, 2001 - September 28, 2025Performed computer system analysis for merchandise tracking; informed customers about status; supported administrative duties; promoted sales events.
Night Auditor / Customer Service Representative at Comfort Inn Great Falls
August 1, 2001 - September 28, 2025Night audit, front desk operations, and customer service duties.
Duty Manager at Comfort Inn & Suites Fortuna
June 1, 2002 - September 28, 2025Oversee hotel operations and guest services; assist management.
Assistant Manager at Wendy’s of Bowling Green
August 1, 2000 - September 28, 2025Managed and trained 8 employees; ensured smooth and profitable restaurant operations.
Marketing Research Intern at INHOLLAND University / Marketing Research Intern
June 1, 2005 - September 28, 2025Assisted research on non-Western marketing strategies; collected data and analyzed Russian vs Western tactics.
Self-employed as a Web Search Analyst
September 1, 2025 - September 28, 2025Customer Engagement and Assistant Property Manager at Savills Property Management for HYLO building
July 1, 2024 - September 28, 2025Primary contact for occupiers, landlords, and letting agents; ambassador of HYLO experience standards; organized events and managed the building app; supported Engineering and Senior Property Managers with property inspections, calendar and meetings management, coordination of maintenance; liaised with vendors and building users to ensure high-quality service; contributed to compliance and risk mitigation; gathered feedback and drove improvements; developed and managed the Level 7 Business Lounge strategy.
Marketing Research Project at Garden Ortoflor
August 31, 2024 - September 28, 2025Conducted a marketing research project to support business strategy development for a garden nursery.
General Manager at Portico, Rooms at Marble Arch
June 1, 2023 - September 28, 2025Managed operations of a 46-bedroom hotel; planned and implemented monthly and yearly budgets; oversaw improvements and renovations; ensured regulatory compliance and contractor management; set and tracked goals and KPIs; led Health & Safety inspections and continuous service improvements; recruited, trained, scheduled, appraised and managed payroll; conducted post-Covid staff restructures; optimized room revenue by inventory control and rate negotiation.
Senior Guest Service Manager at Club Quarters Lincoln’s Inn Fields
March 1, 2018 - September 28, 2025Managed Front of House operations and a team of seven Guest Service Managers; coached staff, managed payroll and rosters; supervised service quality and guest interactions; monitored online reviews and maintained high service standards (4.5+/5); optimized room revenue through inventory control; resolved escalated guest issues; coordinated vendor relations and procurement; oversaw emergency procedures and safety compliance; acted as on-site lead during the Hotel Manager’s absence.
Guest Service Manager at Club Quarters Hotels (Gracechurch, St Pauls, Trafalgar Square)
September 1, 2013 - September 28, 2025Delivered high-quality customer service to corporate members and guests; managed reservations, billing inquiries, and concierge duties; oversaw VIP and Long Stay guests; ran the busy Member Service Desk and supported high-profile events; led decision-making during hotel operations to maintain service levels.
Marketing Research Intern at INHOLLAND University Rotterdam
June 1, 2005 - September 28, 2025Assisted professor in research about non-Western marketing strategies; collected data on marketing tactics used in Russian companies and analyzed differences with Western marketing systems.
Employee Housing Supervisor at Cedar Point Fair
August 31, 2003 - September 28, 2025Oversaw residents of accommodations; maintained records and inventories; ensured dormitory cleanliness and equipment functionality; handled complaints; collaborated with Security to ensure resident safety.
Senior Sales Associate at Anthropologie
April 30, 2003 - September 28, 2025Hired as a Sales Associate and promoted to Senior Sales Associate within one month; delivered high-quality customer service.
Duty Manager at Comfort Inn Fortuna
August 31, 2001 - September 28, 2025Night Auditor/Customer Service Representative at Comfort Inn Great Falls
August 31, 2001 - September 28, 2025HUB Support Associate/Administrator at Sears Roebuck & Co
August 31, 2000 - September 28, 2025Assistant Manager at Wendy’s of Bowling Green
August 31, 2000 - September 28, 2025Education
Bachelor’s Degree in Marketing and International Management at INHOLLAND University Rotterdam, Rotterdam, The Netherlands
January 11, 2030 - September 28, 2025Bachelor’s Degree in Marketing and International Management at INHOLLAND University Rotterdam
January 11, 2030 - September 28, 2025Qualifications
Level 3 Food Safety
January 11, 2030 - September 28, 2025Level 3 Health and Safety
January 11, 2030 - September 28, 2025Level 3 Food and Safety
January 11, 2030 - September 28, 2025Level 3 Health and Safety
January 11, 2030 - September 28, 2025Industry Experience
Travel & Hospitality, Real Estate & Construction, Professional Services, Other, Retail
Experience Level
Expert
Intermediate
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