Baillie Antunes

Informed customers about current in-store promotions, building confidence in communication. Supported visual displays, strengthening attention to detail and brand awareness. Cleaned the sales floor, developing strong organizational habits. Replenished merchandise during peak hours, improving multi-tasking and prioritization. Contributed to a 15% increase in customer satisfaction, reinforcing customer-focused service. Assisted 40 customers daily, gaining experience in fast-paced retail environments. Fulfilled sizing and product requests, enhancing problem-solving and adaptability.

Served as first point of contact for 100+ guests per shift, building strong interpersonal skills. Managed waitlists during high-volume shifts, developing organization and time management. Signed 50 guests up for Rewards Program, strengthening persuasive communication. Resolved guest concerns, gaining hands-on conflict resolution experience. Coordinated with servers and management, improving teamwork and communication.

Planned weekly meeting themes with board members, developing collaboration skills. Led meetings for 20+ members, building facilitation and leadership confidence. Guided writing exercises and discussions, strengthening group engagement skills. Organized campus-wide events, gaining event planning experience. Recruited 10+ new members, reinforcing initiative and outreach skills. Cultivated the club’s online presence, strengthening Google Suite and Microsoft Excel skills.