I am an experienced Application Support professional with over 5 years of experience in data troubleshooting and process optimization. My background includes maintaining and enhancing MS Access and SQL-based systems, ensuring data accuracy, and improving workflow efficiency. In my previous role, I provided end-to-end support for a desktop-based financial application—performing data validation using SQL and Access, creating and maintaining queries and reports, and resolving data-related issues. I also collaborated with business users and development teams to optimize processes, document system updates, and test new features to ensure reliability. What makes me stand out is my ability to combine strong technical expertise in Microsoft Access with a proactive, solution-driven approach. I enjoy translating user needs into efficient database structures and workflows, which aligns closely with Twine’s goal of delivering tailored Access solutions for data organization and workflow optimization.

BAKEE SUBRAMANIAM

I am an experienced Application Support professional with over 5 years of experience in data troubleshooting and process optimization. My background includes maintaining and enhancing MS Access and SQL-based systems, ensuring data accuracy, and improving workflow efficiency. In my previous role, I provided end-to-end support for a desktop-based financial application—performing data validation using SQL and Access, creating and maintaining queries and reports, and resolving data-related issues. I also collaborated with business users and development teams to optimize processes, document system updates, and test new features to ensure reliability. What makes me stand out is my ability to combine strong technical expertise in Microsoft Access with a proactive, solution-driven approach. I enjoy translating user needs into efficient database structures and workflows, which aligns closely with Twine’s goal of delivering tailored Access solutions for data organization and workflow optimization.

Available to hire

I am an experienced Application Support professional with over 5 years of experience in data troubleshooting and process optimization. My background includes maintaining and enhancing MS Access and SQL-based systems, ensuring data accuracy, and improving workflow efficiency.

In my previous role, I provided end-to-end support for a desktop-based financial application—performing data validation using SQL and Access, creating and maintaining queries and reports, and resolving data-related issues. I also collaborated with business users and development teams to optimize processes, document system updates, and test new features to ensure reliability.

What makes me stand out is my ability to combine strong technical expertise in Microsoft Access with a proactive, solution-driven approach. I enjoy translating user needs into efficient database structures and workflows, which aligns closely with Twine’s goal of delivering tailored Access solutions for data organization and workflow optimization.

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Skills

Experience Level

Expert

Work Experience

Data Technical Support at Canam Systems
June 30, 2025 - October 22, 2025
Resolved 100+ monthly client/server and sync issues across PSA Desktop, Web, and CRM, minimizing downtime for 50+ organizations. Created and validated PSA databases using SQL, reducing onboarding time by 30% and safeguarding data integrity. Delivered end-user training and authored documentation, empowering clients and reducing support tickets by 25%. Restored and validated databases from backups, executed customer/job record merges, and completed mid-scale data updates with accuracy.
Database Support Specialist at The Marketing Store
September 30, 2017 - October 22, 2025
Collaborated with end-user representatives to provide step-by-step guidance on utilizing the dealer website, improving overall adoption. Monitored and optimized data feeds and processes, ensuring uninterrupted service. Managed and validated daily records across enterprise applications, safeguarding data quality. Automated recurring workflows using SQL and SSIS, reducing manual interventions by 35%.
Associate Developer at Comtec
March 31, 2013 - October 22, 2025
Enhanced system stability by fixing database issues and upgrading legacy sites to .NET, improving response times. Developed reporting web pages in ASP.NET and collaborated with senior developers on application upgrades.
Associate Database Developer at CCom Solutions
July 31, 2012 - October 22, 2025
Communicated with clients to gather system details and translate technical requirements. Migrated and consolidated multi-source data into Sage CRM, improving reporting accuracy. Built automated ETL pipelines, reducing manual data handling by over 50 hours per month.

Education

Technical Certificate at Toronto College of Technology
January 11, 2030 - October 22, 2025
Diploma at National Institute of Information Technology
January 11, 2030 - October 22, 2025
Web Solution Diploma at Radiant Software Ltd.
January 11, 2030 - October 22, 2025

Qualifications

Add your qualifications or awards here.