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I am an application and production support professional with more than seven years of experience supporting business-critical applications, databases, ERP platforms, CRM systems, reporting tools, and enterprise environments. I specialize in Microsoft SQL Server, SQL troubleshooting, data validation, incident management, application releases, system monitoring, customer support, and root cause analysis. I have supported more than 100 client organizations and consistently worked to restore services quickly, maintain data accuracy, and minimize operational disruption.…I am an application and production support professional with more than seven years of experience supporting business-critical applications, databases, ERP platforms, CRM systems, reporting tools, and enterprise environments. I specialize in Microsoft SQL Server, SQL troubleshooting, data validation, incident management, application releases, system monitoring, customer support, and root cause analysis. I have supported more than 100 client organizations and consistently worked to restore services quickly, maintain data accuracy, and minimize operational disruption.

Bakee Subramaniam

Database Developer, Data Collector, Data Visualizer, +5

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I am an application and production support professional with more than seven years of experience supporting business-critical applications, databases, ERP platforms, CRM systems, reporting tools, and enterprise environments. I specialize in Microsoft SQL Server, SQL troubleshooting, data validation, incident management, application releases, system monitoring, customer support, and root cause analysis. I have supported more than 100 client organizations and consistently worked to restore services quickly, maintain data accuracy, and minimize operational disruption.…I am an application and production support professional with more than seven years of experience supporting business-critical applications, databases, ERP platforms, CRM systems, reporting tools, and enterprise environments. I specialize in Microsoft SQL Server, SQL troubleshooting, data validation, incident management, application releases, system monitoring, customer support, and root cause analysis. I have supported more than 100 client organizations and consistently worked to restore services quickly, maintain data accuracy, and minimize operational disruption.

Available to hire

I am an application and production support professional with more than seven years of experience supporting business-critical applications, databases, ERP platforms, CRM systems, reporting tools, and enterprise environments. I specialize in Microsoft SQL Server, SQL troubleshooting, data validation, incident management, application releases, system monitoring, customer support, and root cause analysis. I have supported more than 100 client organizations and consistently worked to restore services quickly, maintain data accuracy, and minimize operational disruption.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Data Technical Support at Canam Systems

June 30, 2025 - October 22, 2025

Resolved 100+ monthly client/server and sync issues across PSA Desktop, Web, and CRM, minimizing downtime for 50+ organizations. Created and validated PSA databases using SQL, reducing onboarding time by 30% and safeguarding data integrity. Delivered end-user training and authored documentation, empowering clients and reducing support tickets by 25%. Restored and validated databases from backups, executed customer/job record merges, and completed mid-scale data updates with accuracy.

Data Technical Support at Canam Systems

September 1, 2018 - June 1, 2025

Supported more than 100 client organizations using PSA ERP solutions, including legacy desktop, web, CRM, and reporting applications. Managed production incidents, application access, database connectivity, reporting discrepancies, data synchronization, onboarding, deployments, and customer inquiries. Performed SQL Server migrations across Windows Server, Azure, and AWS environments; restored databases, configured synchronization services, validated applications, and coordinated production cutovers. Investigated database corruption, recovery pending states, transaction log growth, connectivity failures, backups, and data-quality issues. Used T-SQL queries, stored procedures, views, and functions for root cause analysis and reporting validation. Supported ODBC connectivity, third-party integrations, UAT, release testing, documentation, and collaboration with Development, QA, Infrastructure, customers, and vendors.

Database Support Specialist at The Marketing Store

September 30, 2017 - October 22, 2025

Collaborated with end-user representatives to provide step-by-step guidance on utilizing the dealer website, improving overall adoption. Monitored and optimized data feeds and processes, ensuring uninterrupted service. Managed and validated daily records across enterprise applications, safeguarding data quality. Automated recurring workflows using SQL and SSIS, reducing manual interventions by 35%.

Database Support Specialist at The Marketing Store

August 1, 2013 - September 1, 2017

Provided application, database, and customer support for enterprise web applications, dealer platforms, and business systems. Supported data feeds, integrations, reporting processes, troubleshooting, SQL activities, and SSIS automation.

Associate Developer at Comtec

March 31, 2013 - October 22, 2025

Enhanced system stability by fixing database issues and upgrading legacy sites to .NET, improving response times. Developed reporting web pages in ASP.NET and collaborated with senior developers on application upgrades.

Associate Developer at Comtec (Europe) Ltd

October 1, 2012 - March 1, 2013

Supported and maintained legacy ASP, VB6, JavaScript, and SQL-based applications. Assisted with .NET migration activities, reporting development, application testing, and issue resolution.

Associate Database Developer at CCom Solutions

July 31, 2012 - October 22, 2025

Communicated with clients to gather system details and translate technical requirements. Migrated and consolidated multi-source data into Sage CRM, improving reporting accuracy. Built automated ETL pipelines, reducing manual data handling by over 50 hours per month.

Associate Database Developer at CCom Solutions

June 1, 2011 - July 1, 2012

Supported database migration and implementation projects using SQL, SSIS, and data-mapping processes. Performed data imports, validation, reconciliation, testing, and post-migration support.