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I’m Bamidele Kahleel Temitope, a detail-driven Manual QA Tester and Customer Experience professional based in Lagos, Nigeria. I test web and mobile applications using structured test cases and hands-on execution, focusing on functional validation, regression testing, usability checks, and edge-case/negative testing—then documenting clear, evidence-based defects with accurate reproduction steps. In parallel, I work as a Customer Service Executive at Spiro Mobility Solutions, where I investigate customer complaints, classify and route issues to the right internal teams, maintain strong interaction records, and follow cases through to resolution. I enjoy bridging the gap between technical behavior and real user impact, and I’m especially interested in AI quality evaluation—prompt design, LLM response assessment, and building more human-centered, reliable AI experiences.…I’m Bamidele Kahleel Temitope, a detail-driven Manual QA Tester and Customer Experience professional based in Lagos, Nigeria. I test web and mobile applications using structured test cases and hands-on execution, focusing on functional validation, regression testing, usability checks, and edge-case/negative testing—then documenting clear, evidence-based defects with accurate reproduction steps. In parallel, I work as a Customer Service Executive at Spiro Mobility Solutions, where I investigate customer complaints, classify and route issues to the right internal teams, maintain strong interaction records, and follow cases through to resolution. I enjoy bridging the gap between technical behavior and real user impact, and I’m especially interested in AI quality evaluation—prompt design, LLM response assessment, and building more human-centered, reliable AI experiences.

Bamidele Kahleel Temitope

QA Engineer, AI Evaluator, Software Engineer, +2

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I’m Bamidele Kahleel Temitope, a detail-driven Manual QA Tester and Customer Experience professional based in Lagos, Nigeria. I test web and mobile applications using structured test cases and hands-on execution, focusing on functional validation, regression testing, usability checks, and edge-case/negative testing—then documenting clear, evidence-based defects with accurate reproduction steps. In parallel, I work as a Customer Service Executive at Spiro Mobility Solutions, where I investigate customer complaints, classify and route issues to the right internal teams, maintain strong interaction records, and follow cases through to resolution. I enjoy bridging the gap between technical behavior and real user impact, and I’m especially interested in AI quality evaluation—prompt design, LLM response assessment, and building more human-centered, reliable AI experiences.…I’m Bamidele Kahleel Temitope, a detail-driven Manual QA Tester and Customer Experience professional based in Lagos, Nigeria. I test web and mobile applications using structured test cases and hands-on execution, focusing on functional validation, regression testing, usability checks, and edge-case/negative testing—then documenting clear, evidence-based defects with accurate reproduction steps. In parallel, I work as a Customer Service Executive at Spiro Mobility Solutions, where I investigate customer complaints, classify and route issues to the right internal teams, maintain strong interaction records, and follow cases through to resolution. I enjoy bridging the gap between technical behavior and real user impact, and I’m especially interested in AI quality evaluation—prompt design, LLM response assessment, and building more human-centered, reliable AI experiences.

Available to hire

I’m Bamidele Kahleel Temitope, a detail-driven Manual QA Tester and Customer Experience professional based in Lagos, Nigeria. I test web and mobile applications using structured test cases and hands-on execution, focusing on functional validation, regression testing, usability checks, and edge-case/negative testing—then documenting clear, evidence-based defects with accurate reproduction steps.

In parallel, I work as a Customer Service Executive at Spiro Mobility Solutions, where I investigate customer complaints, classify and route issues to the right internal teams, maintain strong interaction records, and follow cases through to resolution. I enjoy bridging the gap between technical behavior and real user impact, and I’m especially interested in AI quality evaluation—prompt design, LLM response assessment, and building more human-centered, reliable AI experiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Language

Yoruba

Fluent

English

Fluent

Work Experience

Customer Service Executive at Spiro Mobility Solutions

June 1, 2025 - Present

Handle inbound and outbound customer interactions by identifying needs, investigating complaints, and providing accurate information and resolutions. Analyze reported issues to determine underlying problems and route cases to technical, after-sales, logistics, energy, or operations teams. Maintain accurate interaction and case status records, follow up on unresolved issues, and coordinate across internal teams to ensure timely, correct customer feedback. Evaluate customer experiences to detect recurring patterns across service gaps, operational issues, and product challenges across electric vehicles, batteries, charging systems, swap stations, logistics, and after-sales support. Translate complex operational/technical issues into structured descriptions for effective action and resolution. Conduct outbound calls for onboarding, dormancy, NPS, maintenance, and retention; gather feedback for continuous improvement.