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Digital services and customer experience professional with 15+ years of experience across client relations, business operations, graphic design, customer support, and project coordination. Bilingual (English/Spanish), I use AI and modern digital tools to build websites and landing pages, create branded content, troubleshoot technical issues, and streamline workflows. I specialize in AI-assisted prompt development, workflow/automation planning, domain & DNS setup, basic analytics, and customer success support—turning ideas into practical digital solutions. I also bring hands-on graphic design and production experience from concept through delivery using industry tools and equipment.…Digital services and customer experience professional with 15+ years of experience across client relations, business operations, graphic design, customer support, and project coordination. Bilingual (English/Spanish), I use AI and modern digital tools to build websites and landing pages, create branded content, troubleshoot technical issues, and streamline workflows. I specialize in AI-assisted prompt development, workflow/automation planning, domain & DNS setup, basic analytics, and customer success support—turning ideas into practical digital solutions. I also bring hands-on graphic design and production experience from concept through delivery using industry tools and equipment.

Modesta Gomez

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Digital services and customer experience professional with 15+ years of experience across client relations, business operations, graphic design, customer support, and project coordination. Bilingual (English/Spanish), I use AI and modern digital tools to build websites and landing pages, create branded content, troubleshoot technical issues, and streamline workflows. I specialize in AI-assisted prompt development, workflow/automation planning, domain & DNS setup, basic analytics, and customer success support—turning ideas into practical digital solutions. I also bring hands-on graphic design and production experience from concept through delivery using industry tools and equipment.…Digital services and customer experience professional with 15+ years of experience across client relations, business operations, graphic design, customer support, and project coordination. Bilingual (English/Spanish), I use AI and modern digital tools to build websites and landing pages, create branded content, troubleshoot technical issues, and streamline workflows. I specialize in AI-assisted prompt development, workflow/automation planning, domain & DNS setup, basic analytics, and customer success support—turning ideas into practical digital solutions. I also bring hands-on graphic design and production experience from concept through delivery using industry tools and equipment.

Available to hire

Digital services and customer experience professional with 15+ years of experience across client relations, business operations, graphic design, customer support, and project coordination. Bilingual (English/Spanish), I use AI and modern digital tools to build websites and landing pages, create branded content, troubleshoot technical issues, and streamline workflows.

I specialize in AI-assisted prompt development, workflow/automation planning, domain & DNS setup, basic analytics, and customer success support—turning ideas into practical digital solutions. I also bring hands-on graphic design and production experience from concept through delivery using industry tools and equipment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Client Support & Operations Specialist at Critical Incident Management

January 1, 2026 - Present

Built positive relationships with residents, staff, and external agencies. Prepared detailed documentation, coordinated emergency responses, and de-escalated high-pressure situations while maintaining professionalism and strong client service standards.

Critical Incident Management — Client Support & Operations Specialist

January 1, 2026 - Present

Graphic Designer & Client Success Coordinator at Creative Designs

January 1, 2025 - January 1, 2026

Managed customer projects from consultation through production, collaborated with clients, and delivered high-quality branding, signage, and print solutions on schedule.

Store Manager (Client Relations) at La Casa De Los CD's

January 1, 2010 - January 1, 2021

Managed daily operations, staff, inventory, reporting, customer transactions, mobile activations, and travel-related services. Built long-term customer relationships and assisted diverse customers in English and Spanish.

Store Manager | Client Relations at La Casa De Los CD's

January 1, 2010 - January 1, 2021

Managed daily store operations, supervised staff, handled customer concerns, inventory, reporting, travel services, and mobile activations. Built long-term client relationships while supporting efficient operations.