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Hi, I’m Beatriz Aragón Royuela. I have built a career in customer support across Spain and Portugal, helping users through chat, email, and phone while solving problems quickly and calmly. I enjoy collaborating with teams to improve processes and deliver exceptional service. I’m passionate about using technology to enhance customer experiences. I have hands-on experience with CRM systems like Salesforce, Zendesk and Jira, and I adapt easily to new tools and workflows to keep customers and teams moving smoothly.…Hi, I’m Beatriz Aragón Royuela. I have built a career in customer support across Spain and Portugal, helping users through chat, email, and phone while solving problems quickly and calmly. I enjoy collaborating with teams to improve processes and deliver exceptional service. I’m passionate about using technology to enhance customer experiences. I have hands-on experience with CRM systems like Salesforce, Zendesk and Jira, and I adapt easily to new tools and workflows to keep customers and teams moving smoothly.

Beatriz Aragón Royuela

Social Media Manager, Content Producer, Content Creator, +3

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Hi, I’m Beatriz Aragón Royuela. I have built a career in customer support across Spain and Portugal, helping users through chat, email, and phone while solving problems quickly and calmly. I enjoy collaborating with teams to improve processes and deliver exceptional service. I’m passionate about using technology to enhance customer experiences. I have hands-on experience with CRM systems like Salesforce, Zendesk and Jira, and I adapt easily to new tools and workflows to keep customers and teams moving smoothly.…Hi, I’m Beatriz Aragón Royuela. I have built a career in customer support across Spain and Portugal, helping users through chat, email, and phone while solving problems quickly and calmly. I enjoy collaborating with teams to improve processes and deliver exceptional service. I’m passionate about using technology to enhance customer experiences. I have hands-on experience with CRM systems like Salesforce, Zendesk and Jira, and I adapt easily to new tools and workflows to keep customers and teams moving smoothly.

Available to hire

Hi, I’m Beatriz Aragón Royuela. I have built a career in customer support across Spain and Portugal, helping users through chat, email, and phone while solving problems quickly and calmly. I enjoy collaborating with teams to improve processes and deliver exceptional service.

I’m passionate about using technology to enhance customer experiences. I have hands-on experience with CRM systems like Salesforce, Zendesk and Jira, and I adapt easily to new tools and workflows to keep customers and teams moving smoothly.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

French

Beginner

Work Experience

Customer Care Specialist (Supercell) at Teleperformance Portugal

February 1, 2022 - September 1, 2024

On duty: Providing customer care for Supercell titles; handling inquiries across channels; troubleshooting issues; ensuring high service quality.

Airbnb Customer Advisor at Sitel Portugal

April 1, 2020 - May 31, 2021

Attended customer requests via email, messages and phone; identified and escalated issues; followed procedures and supported ongoing process improvements.

Online Banking Customer Advisor (N26) at Conectys Portugal

April 1, 2020 - May 1, 2021

On duty: Attending and educating customers via email and live chat. Being updated on every procedure. Nesting new hires.

Online Banking Customer Advisor (N26) at Conectys Portugal

June 1, 2019 - April 30, 2020

Answered and educated customers via email and live chat; stayed updated on procedures; assisted in onboarding and training of new hires.

Airbnb Customer Advisor at Sitel Portugal

June 1, 2019 - April 1, 2020

On duty: Attending customer requests via email, message and phone calls. Identifying and escalating/solving new trending issues.

Content Analyst Review (TikTok) at Teleperformance Portugal

June 1, 2018 - October 31, 2018

Reviewed and moderated content posted on social media; collaborated with colleagues to achieve calibration and ensure consistency of procedures.

Content Analyst Review (Tik Tok) at Teleperformance Portugal

June 1, 2018 - October 1, 2018

On duty: Reviewing and moderating content posted on Social Media. Keeping up-to-date with procedures and collaborating with colleagues to achieve calibration.

Customer Care Specialist (Supercell) at Teleperformance Portugal

June 1, 2017 - September 1, 2024

Provide customer care and support for Supercell; manage inquiries across multiple channels and resolve issues, contributing to customer satisfaction.

Content Moderation / Support at Teleperformance Portugal

June 1, 2017 - June 30, 2018

Early‑career moderation and customer support role in Lisbon, contributing to content review and user support.

Administrative Assistant at Oxinity

June 1, 2017 - June 1, 2018

On duty: Attending and educating students via chat, email, calls and messages; assisting with possible technical issues. Processing teachers' requests and monitoring the quality of the online classes. Managing online classes and supervising the platform's functionality. Validation, checking and upload of SCORM packages for the material used in classes.