BS

Beatriz Sénica

Available to hire

I’m a content writer with a background in sociology, and I enjoy creating clear, engaging stories that feel human and relatable.

About

I’m a content writer with a background in sociology, and I enjoy creating clear, engaging stories that feel human and relatable. I also bring customer communication experience, where I’ve learned how to handle sensitive conversations with empathy and professionalism while making sure information is documented accurately.

Alongside my professional work, I create long-form original content through an independent newsletter on Substack, focusing on thoughtful topic development, writing, and consistent publishing. With additional training in meta social media marketing, I approach content with an audience-first mindset, using research and critical thinking to strengthen storytelling and digital communication.

  • 2 years' experience
  • Joined October 2026

Languages

  • PortugueseFluent
  • EnglishAdvanced
  • Spanish; CastilianBeginner

Industry experience

  • Media & Entertainment
  • Non-Profit Organization
  • Professional Services

Work experience

Customer Service Representative · Teleperformance Portugal (Navex)Jan 2023 – Dec 2025 · 3 yrs

Communicated with customers in sensitive situations, adapting tone while maintaining empathy and professionalism. Gathered and documented information accurately for report preparation.

Education

B.A. in Sociology · ISCSP — Institute of Social and Political Sciences2018 – 2022

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