Bianca Melo

Photograph guests across the ship and support a positive guest experience in a high-volume, international environment with 5,000+ guests onboard. Communicate throughout the day, answer questions, explain options, and help guests find relevant photography products and services. Use POS systems to process purchases, refunds, and merchandise transactions. Assist guests with photo kiosks and digital ordering systems, walking them through issues when technology doesn’t work as expected. Handle complaints and transaction problems directly by working out practical solutions without escalating every issue. Book private photo sessions and recommend products based on guests’ interests, while maintaining a professional, approachable attitude during long, busy shifts.

Coordinate weekly photography coverage and help organize event coverage. Keep website information up to date so visitors and members can find current details. Manage YouTube uploads, including metadata and basic channel activity to support consistent online content.

Meet with clients to understand needs, answer questions, and confirm project details. Manage bookings, contracts, invoices, payments, and ongoing client communication. Coordinate with venues, planners, and vendors to keep events organized and running smoothly. Troubleshoot equipment and last-minute problems independently during shoots and events to ensure delivery stays on track.