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I'm a tech-savvy professional with a keen eye for detail and a passion for problem solving. I specialize in online content moderation and AI-driven projects, working across policy enforcement, customer service, and digital platforms to create safer, more efficient user experiences. I analyze user behavior, optimize workflows, and build scalable processes. I'm excited to bring a dynamic role in technology or customer service that leverages my analytical skills and commitment to data-informed decisions to boost efficiency and user satisfaction.…I'm a tech-savvy professional with a keen eye for detail and a passion for problem solving. I specialize in online content moderation and AI-driven projects, working across policy enforcement, customer service, and digital platforms to create safer, more efficient user experiences. I analyze user behavior, optimize workflows, and build scalable processes. I'm excited to bring a dynamic role in technology or customer service that leverages my analytical skills and commitment to data-informed decisions to boost efficiency and user satisfaction.

Bekett Hayes

Content Designer, Digital Producer, Data Scientist, +3

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I'm a tech-savvy professional with a keen eye for detail and a passion for problem solving. I specialize in online content moderation and AI-driven projects, working across policy enforcement, customer service, and digital platforms to create safer, more efficient user experiences. I analyze user behavior, optimize workflows, and build scalable processes. I'm excited to bring a dynamic role in technology or customer service that leverages my analytical skills and commitment to data-informed decisions to boost efficiency and user satisfaction.…I'm a tech-savvy professional with a keen eye for detail and a passion for problem solving. I specialize in online content moderation and AI-driven projects, working across policy enforcement, customer service, and digital platforms to create safer, more efficient user experiences. I analyze user behavior, optimize workflows, and build scalable processes. I'm excited to bring a dynamic role in technology or customer service that leverages my analytical skills and commitment to data-informed decisions to boost efficiency and user satisfaction.

Available to hire

I’m a tech-savvy professional with a keen eye for detail and a passion for problem solving. I specialize in online content moderation and AI-driven projects, working across policy enforcement, customer service, and digital platforms to create safer, more efficient user experiences.

I analyze user behavior, optimize workflows, and build scalable processes. I’m excited to bring a dynamic role in technology or customer service that leverages my analytical skills and commitment to data-informed decisions to boost efficiency and user satisfaction.

Skills

AI Data Labelling

AI Collection (Video)

AI Collection (Audio)

Data Visualization

Experience Level

AI Data Labelling

Expert

AI Collection (Video)

Expert

AI Collection (Audio)

Expert

Data Visualization

Intermediate

Language

English

Fluent

Work Experience

Customer Service Agent & Plant Expert at Easy Plant

September 1, 2015 - January 1, 2026

Delivered rapid, high-quality live chat support in a fast-paced, fully remote environment using Intercom. Managed real-time operations including order edits, replacements, refunds, and escalations through Shopify and Order Admin. Leveraged Guru and internal knowledge systems to maintain accuracy, consistency, and efficient first-contact resolution. Monitored live operational issues and coordinated with fulfillment teams to resolve delays and customer-impacting problems quickly.

Live Moderator & Customer Success Specialist at Lucky VR

October 1, 2022 - June 1, 2025

Investigated user data to identify toxic behavior and underage players within a mature-rated gaming environment. Led maintenance and record-keeping of sanction tracking tools, developing follow-up assessments and investigative reports. Owned and led moderation workflows across a mature-rated multiplayer VR gaming platform, acting as the go-to for policy enforcement, user investigations, and operational process improvements. Acted as a peer mentor and informal team lead, onboarding and training new moderators, documenting workflows, and sharing best practices across teams. Collaborated on AI-driven projects with the gaming industry and customer service sector, leveraging automation to enhance user experiences and operational efficiency. Managed machine learning tasks, identifying discrepancies and bugs in third-party transcription services and in-house tools. Created extensive knowledge bases and training modules for company-wide use. Moderated live streams of transcripts to ensure a sa

Office Manager / Operations Administrator at Co-ordinated Forensics Ltd.

August 1, 2018 - July 1, 2022

Assisted in private investigations, transcribing vocal recordings and testimonies, conducting research, and compiling reports. Facilitated report creation alongside firm leadership, analyzing case data and drafting detailed findings. Edited and proofread interviews, reports, and correspondence for insurance claims. Managed travel logistics for investigations, organizing in-province and cross-country interviews. Developed back-up and cyber security protocols for decades of firm data. Edited and designed video documentation for training and investigations.