Ben James
I have over 15 years’ experience in client services and operational leadership at leading creative agencies and in-house studios — having held senior positions in companies such as Monocle, Spring Studios, Dazed…
About
I have over 15 years’ experience in client services and operational leadership at leading creative agencies and in-house studios — having held senior positions in companies such as Monocle, Spring Studios, Dazed Studios, and Sunshine.
I have demonstrated experience leading the development and delivery of multi-channel campaigns and activations for many global fashion, luxury, lifestyle and culture brands — with a wealth of experience in managing creative and production workflows across print, motion, digital/social, experiential and events, and partnerships.
I bring strong strategic, creative, operational and commercial acumen, alongside expertise in senior stakeholder management and team leadership. I’m experienced in managing and optimising operational workflows, driving collaboration across multi-disciplinary and cross functional teams, as well as overseeing all commercial aspects of the studio.
I thrive in high-energy, collaborative working environments, whilst bringing a pragmatic and solution orientated approach, and am passionate about translating ideas into content and experiences that drive impact for brands — building community, cultural cache and authentic connections with audiences and consumers.
- 18 years' experience
- Joined April 2026
Languages
- EnglishFluent
Industry experience
- Media & Entertainment
More experts in London, United Kingdom
Work experience· 11 roles
Led the in-house studio team of project managers, editors and designers, across all branded content partnerships and special projects; acted as the key relationship holder and escalation point for senior internal and client stakeholders. Oversaw pitches and live partnerships across print advertorials, digital sponsorships, events, podcasts and bespoke publications; notable clients included Hitachi, Rosewood Hotels, Jet Aviation, Moncler, Stone Island, and Kerry Group. Implemented evolved project architecture and finance management processes to optimise workflow, margins and on-time, on-budget delivery; managed a team of 7 (5 direct reports).
Maintained excellent client servicing standards, ensuring smooth operational and financial management, and supporting new business and commercial growth strategies. Led and oversaw the development and execution of pitches and campaigns for clients including Breitling, Diet Coke, Laderach, The White Company and Humanrace; established new processes to optimise workflow; oversaw financial management and revenue forecasting; built a happy, high-performing Client Services team with strong client satisfaction and retention.
Ensured excellent client servicing standards, acting as a strategic partner to senior internal and external stakeholders, while overseeing smooth operational and financial management, account growth and profitability. Led pitches and campaigns for clients including Breitling, Bucherer, Longines, Lurisia and Birkenstock; delivered strong client retention and growth; managed a team and reported to the General Manager.
Education
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