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I have over 15 years’ experience in client services and operational leadership at leading creative agencies and in-house studios — having held senior positions in companies such as Monocle, Spring Studios, Dazed Studios, and Sunshine. I have demonstrated experience leading the development and delivery of multi-channel campaigns and activations for many global fashion, luxury, lifestyle and culture brands — with a wealth of experience in managing creative and production workflows across print, motion, digital/social, experiential and events, and partnerships. I bring strong strategic, creative, operational and commercial acumen, alongside expertise in senior stakeholder management and team leadership. I’m experienced in managing and optimising operational workflows, driving collaboration across multi-disciplinary and cross functional teams, as well as overseeing all commercial aspects of the studio. I thrive in high-energy, collaborative working environments, whilst bringing a pragmatic and solution orientated approach, and am passionate about translating ideas into content and experiences that drive impact for brands — building community, cultural cache and authentic connections with audiences and consumers.…I have over 15 years’ experience in client services and operational leadership at leading creative agencies and in-house studios — having held senior positions in companies such as Monocle, Spring Studios, Dazed Studios, and Sunshine. I have demonstrated experience leading the development and delivery of multi-channel campaigns and activations for many global fashion, luxury, lifestyle and culture brands — with a wealth of experience in managing creative and production workflows across print, motion, digital/social, experiential and events, and partnerships. I bring strong strategic, creative, operational and commercial acumen, alongside expertise in senior stakeholder management and team leadership. I’m experienced in managing and optimising operational workflows, driving collaboration across multi-disciplinary and cross functional teams, as well as overseeing all commercial aspects of the studio. I thrive in high-energy, collaborative working environments, whilst bringing a pragmatic and solution orientated approach, and am passionate about translating ideas into content and experiences that drive impact for brands — building community, cultural cache and authentic connections with audiences and consumers.

Ben James

Project Manager, Production Manager, Creative Producer, +2

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I have over 15 years’ experience in client services and operational leadership at leading creative agencies and in-house studios — having held senior positions in companies such as Monocle, Spring Studios, Dazed Studios, and Sunshine. I have demonstrated experience leading the development and delivery of multi-channel campaigns and activations for many global fashion, luxury, lifestyle and culture brands — with a wealth of experience in managing creative and production workflows across print, motion, digital/social, experiential and events, and partnerships. I bring strong strategic, creative, operational and commercial acumen, alongside expertise in senior stakeholder management and team leadership. I’m experienced in managing and optimising operational workflows, driving collaboration across multi-disciplinary and cross functional teams, as well as overseeing all commercial aspects of the studio. I thrive in high-energy, collaborative working environments, whilst bringing a pragmatic and solution orientated approach, and am passionate about translating ideas into content and experiences that drive impact for brands — building community, cultural cache and authentic connections with audiences and consumers.…I have over 15 years’ experience in client services and operational leadership at leading creative agencies and in-house studios — having held senior positions in companies such as Monocle, Spring Studios, Dazed Studios, and Sunshine. I have demonstrated experience leading the development and delivery of multi-channel campaigns and activations for many global fashion, luxury, lifestyle and culture brands — with a wealth of experience in managing creative and production workflows across print, motion, digital/social, experiential and events, and partnerships. I bring strong strategic, creative, operational and commercial acumen, alongside expertise in senior stakeholder management and team leadership. I’m experienced in managing and optimising operational workflows, driving collaboration across multi-disciplinary and cross functional teams, as well as overseeing all commercial aspects of the studio. I thrive in high-energy, collaborative working environments, whilst bringing a pragmatic and solution orientated approach, and am passionate about translating ideas into content and experiences that drive impact for brands — building community, cultural cache and authentic connections with audiences and consumers.

Available to hire

I have over 15 years’ experience in client services and operational leadership at leading creative agencies and in-house studios — having held senior positions in companies such as Monocle, Spring Studios, Dazed Studios, and Sunshine.

I have demonstrated experience leading the development and delivery of multi-channel campaigns and activations for many global fashion, luxury, lifestyle and culture brands — with a wealth of experience in managing creative and production workflows across print, motion, digital/social, experiential and events, and partnerships.

I bring strong strategic, creative, operational and commercial acumen, alongside expertise in senior stakeholder management and team leadership. I’m experienced in managing and optimising operational workflows, driving collaboration across multi-disciplinary and cross functional teams, as well as overseeing all commercial aspects of the studio.

I thrive in high-energy, collaborative working environments, whilst bringing a pragmatic and solution orientated approach, and am passionate about translating ideas into content and experiences that drive impact for brands — building community, cultural cache and authentic connections with audiences and consumers.

Skills

Language

English

Fluent

Work Experience

Client Services Director at Monocle

December 1, 2025 - March 1, 2026

Led the in-house studio team of project managers, editors and designers, across all branded content partnerships and special projects; acted as the key relationship holder and escalation point for senior internal and client stakeholders. Oversaw pitches and live partnerships across print advertorials, digital sponsorships, events, podcasts and bespoke publications; notable clients included Hitachi, Rosewood Hotels, Jet Aviation, Moncler, Stone Island, and Kerry Group. Implemented evolved project architecture and finance management processes to optimise workflow, margins and on-time, on-budget delivery; managed a team of 7 (5 direct reports).

Head of Client Services at Spring Studios

March 1, 2025 - December 1, 2025

Maintained excellent client servicing standards, ensuring smooth operational and financial management, and supporting new business and commercial growth strategies. Led and oversaw the development and execution of pitches and campaigns for clients including Breitling, Diet Coke, Laderach, The White Company and Humanrace; established new processes to optimise workflow; oversaw financial management and revenue forecasting; built a happy, high-performing Client Services team with strong client satisfaction and retention.

Group Business Director at Spring Studios

December 1, 2023 - February 1, 2025

Ensured excellent client servicing standards, acting as a strategic partner to senior internal and external stakeholders, while overseeing smooth operational and financial management, account growth and profitability. Led pitches and campaigns for clients including Breitling, Bucherer, Longines, Lurisia and Birkenstock; delivered strong client retention and growth; managed a team and reported to the General Manager.

Head of Account / Project Management at DAZED Studio

May 1, 2023 - November 1, 2023

Responsible for the structure, performance, growth and development of the Account/Project Management team across London and NY; provided helicopter oversight across all clients/accounts, delivering leadership and direction to the team. Notable clients included Lululemon, Gucci, Burberry, Moncler, Arnette and Jimmy Choo; established new processes to increase efficiencies, optimise workflow and support client satisfaction, retention and growth. Oversaw financial management and reporting across accounts, including scoping, invoicing and forecasting; managed 12 team members (5 direct reports).

Business Director at The Sunshine Company

July 1, 2019 - April 1, 2023

Ensured excellent client servicing standards, acting as the strategic partner to senior internal and external stakeholders, whilst ensuring smooth operational and financial management, account growth and profitability. Led pitches and campaigns for Gucci, Diesel, Orlebar Brown, The Balvenie, Victoria’s Secret, Balmain and Belstaff; built trusted relationships with senior stakeholders; delivered strong client retention and growth; managed varying numbers of direct reports. Highlights included campaigns such as #GucciChime, Diesel TRACKS, The Makers Project for The Balvenie, VS Voices for Victoria’s Secret, and The Road Less Travelled for Belstaff.

Senior Client Director at Mr President

March 1, 2019 - June 1, 2019

Contract role leading Herbal Essences (UK) and WildBrain accounts; delivered a 360° campaign across TV, OOH, digital and social; refreshed WildBrain brand positioning; managed 3 direct reports.

Business Director at Publicis Poké

July 1, 2018 - February 1, 2019

Led the digital activations for EE; oversaw campaigns including EE Wembley Cup 2018 (over 5 million YouTube views) and AI Stylist for BAFTA sponsorship; established workflows for cross-agency collaboration; managed 4 direct reports.

Senior Account Director at MullenLowe London

July 1, 2015 - June 1, 2018

Oversaw relationship management, operations and finance across accounts; delivered campaigns for Harley Davidson, SEAT, Subaru, Unilever, NHS; managed 4 direct reports; led multiple regional/international campaigns.

Account Director at Communicator London

March 1, 2015 - June 1, 2015

Managed day-to-day operations and identified opportunities to drive growth; led digital and social activations for Jack Daniel’s and Southern Comfort; provided strategic direction to teams; managed 3 direct reports.

Account Director at MBA UK

November 1, 2013 - February 1, 2015

Managed accounts with operational and financial accountability; led pitches and campaigns for Neilson Holidays, Accor Hotels, Cambridge International Examinations and Embraer; led internal briefings and reviews; managed 3 direct reports.

Account Director (Promoted Up) at Spring Studios

October 1, 2006 - October 31, 2013

Joined as Production Manager and promoted up; delivered campaigns across accounts including M&S, Bally, Fenwick, Charles Tyrwhitt, Huntergather and Aquascutum; managed production logistics for global shoots; supervised 2 direct reports.