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I'm a motivated IT student currently based in Krakow, with a strong interest in Software Testing and Quality Assurance. I have experience in customer service and IT support, and I enjoy turning complex problems into clear, actionable solutions. I'm detail-oriented, eager to learn, and excited to start my career as a Junior QA Specialist, bringing a proactive attitude and solid fundamentals in testing concepts to any team.…I'm a motivated IT student currently based in Krakow, with a strong interest in Software Testing and Quality Assurance. I have experience in customer service and IT support, and I enjoy turning complex problems into clear, actionable solutions. I'm detail-oriented, eager to learn, and excited to start my career as a Junior QA Specialist, bringing a proactive attitude and solid fundamentals in testing concepts to any team.

Mohammed Isslam

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I'm a motivated IT student currently based in Krakow, with a strong interest in Software Testing and Quality Assurance. I have experience in customer service and IT support, and I enjoy turning complex problems into clear, actionable solutions. I'm detail-oriented, eager to learn, and excited to start my career as a Junior QA Specialist, bringing a proactive attitude and solid fundamentals in testing concepts to any team.…I'm a motivated IT student currently based in Krakow, with a strong interest in Software Testing and Quality Assurance. I have experience in customer service and IT support, and I enjoy turning complex problems into clear, actionable solutions. I'm detail-oriented, eager to learn, and excited to start my career as a Junior QA Specialist, bringing a proactive attitude and solid fundamentals in testing concepts to any team.

Available to hire

I’m a motivated IT student currently based in Krakow, with a strong interest in Software Testing and Quality Assurance. I have experience in customer service and IT support, and I enjoy turning complex problems into clear, actionable solutions.

I’m detail-oriented, eager to learn, and excited to start my career as a Junior QA Specialist, bringing a proactive attitude and solid fundamentals in testing concepts to any team.

Skills

Microsoft Office

Experience Level

Microsoft Office

Intermediate

Language

Arabic

Fluent

English

Advanced

French

Advanced

Work Experience

Software Testing Intern at Naftal

August 1, 2023 - August 1, 2024

Assisted testing internal systems and identified software issues; reported bugs and documented technical problems; performed data validation and system checks; supported users with basic IT troubleshooting; gained practical understanding of software testing processes.

Call Center Agent at Djezzy

February 1, 2023 - July 1, 2023

Handled customer inquiries and resolved issues efficiently; developed strong problem-solving and communication skills; used CRM systems to manage customer data; maintained high customer satisfaction levels.