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Tech-savvy AI training and data operations professional with hands-on experience in AI data labeling, workflow annotation, translation, and high-volume dataset processing. I’ve worked with platforms like Toloka AI and Postwork AI, ensuring quality and consistency through structured tracking and analysis. I also bring strong customer support and CRM workflow experience using HubSpot, Zendesk, and Reamaze, alongside practical software engineering knowledge (Node.js/Express/React). I’m detail-oriented, calm under pressure, and focused on improving processes, communication, and model outcomes.…Tech-savvy AI training and data operations professional with hands-on experience in AI data labeling, workflow annotation, translation, and high-volume dataset processing. I’ve worked with platforms like Toloka AI and Postwork AI, ensuring quality and consistency through structured tracking and analysis. I also bring strong customer support and CRM workflow experience using HubSpot, Zendesk, and Reamaze, alongside practical software engineering knowledge (Node.js/Express/React). I’m detail-oriented, calm under pressure, and focused on improving processes, communication, and model outcomes.

Abenezer Habtamu

Web Developer, Programmer, Software Engineer, +5

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Tech-savvy AI training and data operations professional with hands-on experience in AI data labeling, workflow annotation, translation, and high-volume dataset processing. I’ve worked with platforms like Toloka AI and Postwork AI, ensuring quality and consistency through structured tracking and analysis. I also bring strong customer support and CRM workflow experience using HubSpot, Zendesk, and Reamaze, alongside practical software engineering knowledge (Node.js/Express/React). I’m detail-oriented, calm under pressure, and focused on improving processes, communication, and model outcomes.…Tech-savvy AI training and data operations professional with hands-on experience in AI data labeling, workflow annotation, translation, and high-volume dataset processing. I’ve worked with platforms like Toloka AI and Postwork AI, ensuring quality and consistency through structured tracking and analysis. I also bring strong customer support and CRM workflow experience using HubSpot, Zendesk, and Reamaze, alongside practical software engineering knowledge (Node.js/Express/React). I’m detail-oriented, calm under pressure, and focused on improving processes, communication, and model outcomes.

Available to hire

Tech-savvy AI training and data operations professional with hands-on experience in AI data labeling, workflow annotation, translation, and high-volume dataset processing. I’ve worked with platforms like Toloka AI and Postwork AI, ensuring quality and consistency through structured tracking and analysis.

I also bring strong customer support and CRM workflow experience using HubSpot, Zendesk, and Reamaze, alongside practical software engineering knowledge (Node.js/Express/React). I’m detail-oriented, calm under pressure, and focused on improving processes, communication, and model outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Amharic

Fluent

Work Experience

AI Trainer & Data Specialist at Freelance / Toloka AI & Postwork AI

June 1, 2025 - Present

Generated high-quality training data and executed specialized tasks for Shopify workflows and routines. Managed data labeling, image/text annotation, and translation projects for Toloka AI data labs. Used Google Sheets for advanced organization, tracking metrics, and quality control to improve consistency and dataset reliability.

Customer Service Representative & Administrative Assistant at E-commerce Stores (Moderno Collections, Zadren, Addis Outfits)

September 1, 2024 - June 30, 2025

Supported daily operations and resolved customer inquiries for three active Shopify stores. Optimized customer support workflows by using HubSpot, Reamaze, and Zendesk to streamline communication and issue handling. Managed dispute resolutions empathetically, supporting customer retention and improved service experience.

Customer Service Representative and Administrative Assistant at Moderno Collections, Zadrn

September 1, 2024 - June 1, 2025

Supported operations for three Shopify stores (Addis Outfits). Handled customer support activities including CRM usage and issue resolution through tools such as Reamaze and Zendesk. Collected customer requirements to tailor software solutions, communicated changes with clients during the software/website development process, and built/maintained detailed project documentation. Resolved customer inquiries empathetically, improved satisfaction and loyalty, and managed high-pressure situations professionally.

Sales Development Representative at MMC Y Tech (MODETH)

January 1, 2023 - August 31, 2024

Resolved incoming customer inquiries with professionalism and empathy while managing high-pressure situations. Streamlined communication processes using CRM tools to support lead handling and outreach.

Sales Development Representative at MCY Tech (MODETH)

January 1, 2023 - August 1, 2024

Assisted in sales development activities and customer-facing support. Focused on maintaining professionalism, addressing customer needs, and contributing to growth initiatives. Communicated effectively with prospects/clients and supported team goals through reliable follow-up and coordination.

Designer & Installer of Neon Signs at Time Creatives

November 1, 2022 - February 1, 2024

Designed and installed neon sign projects. Supported operations by assisting staff with daily administrative tasks, collaborated with fellow interns on group projects and presentations, and managed time effectively to meet deadlines. Adapted quickly to new tools/technologies used for project outcomes.

Intern at Addis Ababa Science and Technology University

July 1, 2022 - September 30, 2022

Handled daily administrative tasks and collaborated on technology group projects during the internship period.

Internship - Software Requirement and Documentation Officer at Addis Ababa Science and Technology University

July 1, 2022 - September 1, 2022

Supported daily administrative tasks and contributed to efficiency improvements. Collaborated with other interns on group projects and presentations. Managed time to meet strict deadlines and adapted quickly to new technologies and tools to enhance project results.

Software Requirement & Documentation Officer (Freelance) at Freelance

May 1, 2022 - Present

Collected and analyzed customer requirements to design tailored software solutions. Built and maintained detailed project documentation to align developers and clients on scope, expectations, and implementation needs.

Freelance

May 1, 2022 - Present

Provided freelance services including software and technical support tasks. Worked on client needs such as requirements gathering and delivery of solutions while collaborating directly with customers to meet expectations.