Benny Villareal

Led and oversaw a team of coaches and editors to ensure consistent application of Icon’s editing standards and the Five Pillars across daily creative output. Conducted editor performance reviews and coaching using direct, actionable feedback to address recurring issues, performance gaps, and development areas. Created Loom-based training videos and editing tutorials covering workflows, editing techniques, quality standards, and style-specific requirements. Developed clear visual guides and training resources so editors could consistently apply different editing styles and meet client expectations. Maintained quality control and accountability by monitoring progress, revisions, feedback adherence, and recurring issues while coordinating escalations when necessary. Improved coaching workflows and team visibility by building trackers, progress monitoring systems, and communication processes. Collaborated with leadership and reviewers to align on creative standards, clarify expectations,

Consistently ranked among top-performing editors by delivering high-quality short-form content while meeting creative briefs, deadlines, and quality standards. Edited short-form videos from concept to completion, including B-roll selection, hook development, captioning, pacing, transitions, sound design, and overall visual flow. Applied creative direction and client requirements while maintaining brand consistency and ensuring edits accurately communicate the script and creative brief. Reviewed and refined edits based on feedback, checking script accuracy, caption placement, audio, pacing, and visual consistency before submission. Managed multiple creative projects simultaneously, adjusting editing styles and approaches to match different briefs, content topics, and client needs.

Provided friendly and responsive support through phone, email, and chat while addressing customer concerns and service requests. Actively listened to customer issues and resolved them with patience, professionalism, and efficiency. Kept up-to-date knowledge of company products, services, and policies to provide accurate and reliable information. Assisted customers with orders, billing inquiries, account-related requests, and other service concerns. Documented customer interactions thoroughly to ensure continuity, accuracy, and consistent service quality. Collaborated with internal teams to escalate and resolve complex customer concerns efficiently. Worked toward service performance goals including customer satisfaction and response-time targets.