Hi, I’m Berat Koç, an 11th-grade student based in Kocaeli, Turkey. I have hands-on experience in e-commerce operations, store management, and customer service, and I’m comfortable with digital workflows and remote collaboration tools. I’m fluent in Turkish and proficient in English, and I enjoy turning complex tasks into smooth, customer-friendly experiences. I’m highly organized, disciplined, and eager to deliver high-quality results in remote support, administrative roles, and digital operations. I thrive in fast-paced environments and love optimizing workflows across e-commerce platforms and CRM systems.…

Berat Koç

Hi, I’m Berat Koç, an 11th-grade student based in Kocaeli, Turkey. I have hands-on experience in e-commerce operations, store management, and customer service, and I’m comfortable with digital workflows and remote collaboration tools. I’m fluent in Turkish and proficient in English, and I enjoy turning complex tasks into smooth, customer-friendly experiences. I’m highly organized, disciplined, and eager to deliver high-quality results in remote support, administrative roles, and digital operations. I thrive in fast-paced environments and love optimizing workflows across e-commerce platforms and CRM systems.…

Available to hire

Hi, I’m Berat Koç, an 11th-grade student based in Kocaeli, Turkey. I have hands-on experience in e-commerce operations, store management, and customer service, and I’m comfortable with digital workflows and remote collaboration tools. I’m fluent in Turkish and proficient in English, and I enjoy turning complex tasks into smooth, customer-friendly experiences.

I’m highly organized, disciplined, and eager to deliver high-quality results in remote support, administrative roles, and digital operations. I thrive in fast-paced environments and love optimizing workflows across e-commerce platforms and CRM systems.

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Skills

Experience Level

CRM
Expert
Google Drive
Expert
Microsoft Excel
Intermediate
Magento
Intermediate
Prestashop
Intermediate
Shopify
Intermediate
Data Visualization
Intermediate
Web Design
Intermediate

Language

Turkish
Fluent
English
Advanced

Work Experience

Customer Support & Digital Communications Specialist at Freelance
June 19, 2026 - Present
Handled professional text-based customer service operations and email communication. Managed customer inquiries, drafted formal corporate emails, and maintained high satisfaction rates through prompt and professional support.
Video Editor & Content Creator at Freelance
June 19, 2026 - Present
Edited short-form and high-impact video content for social media channels. Managed video pacing, added motion graphics/text on screen, and structured visuals to capture audience retention within the first few seconds.
E-commerce & Shopify Store Manager at Freelance
June 19, 2026 - Present
Managed full-scale e-commerce operations, focusing on Shopify store setup, configuration, and multi-channel inventory management. Optimized storefronts to increase conversion rates and ensure smooth backend functionality.

Education

High School Diploma at Tüpraş 50. Yıl Anadolu Lisesi
September 9, 2022 - June 26, 2026
Focusing on Science and Mathematics while actively managing independent software and e-commerce projects.
High School Diploma (11th Grade) at Tüpraş 50. Yıl Anadolu Lisesi – Kocaeli, Turkey
January 11, 2030 - January 1, 2027
High School Diploma (11th Grade) at Tüpraş 50. Yıl Anadolu Lisesi – Kocaeli, Turkey
January 11, 2030 - January 1, 2027

Qualifications

PC Hardware Maintenance and Digital Infrastructure Setup
January 11, 2030 - June 19, 2026

Industry Experience

Retail, Software & Internet, Education
    Social Media Management & Instagram Brand Growth

    This project involves developing a complete Instagram growth and social media strategy from the ground up for apparel and niche retail ventures. I managed creative direction, structured aesthetic grid layouts, and curated highly engaging short-form video content and posts designed to capture immediate retention. By optimizing profile bios, implementing data-driven hashtag strategies, and maintaining a consistent posting flow, I successfully built brand awareness, increased organic engagement, and established direct traffic channels to online storefronts.

    E-Commerce Storefront Development & Search Optimization

    This project showcases a full-scale digital commerce implementation focused on high conversion rates and organic visibility. I managed the end-to-end configuration of professional storefronts, integrated streamlined checkout workflows, and developed high-impact visual layouts. Additionally, I implemented rigorous data-driven SEO strategies, including structured metadata and optimized product listings, which successfully increased organic search rankings and improved customer acquisition channels.