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I am an ambitious, detail-oriented professional with a strong background in service management, operations, and marketing, experienced in managing complex processes and high-pressure environments. I approach my work with a balance of strategic thinking and operational discipline, ensuring efficiency, service quality, and stakeholder satisfaction. I currently work as a Service Manager, overseeing service operations, coordinating teams, and optimizing workflows to meet performance, quality, and client satisfaction standards. I hold a Master’s Degree in Strategic and Security Engineering, which provided advanced exposure to big data analysis and machine learning concepts, strengthening my analytical and data-driven approach to management and problem-solving.…I am an ambitious, detail-oriented professional with a strong background in service management, operations, and marketing, experienced in managing complex processes and high-pressure environments. I approach my work with a balance of strategic thinking and operational discipline, ensuring efficiency, service quality, and stakeholder satisfaction. I currently work as a Service Manager, overseeing service operations, coordinating teams, and optimizing workflows to meet performance, quality, and client satisfaction standards. I hold a Master’s Degree in Strategic and Security Engineering, which provided advanced exposure to big data analysis and machine learning concepts, strengthening my analytical and data-driven approach to management and problem-solving.

Berelian Rostami

Project Manager, Designer, Data Analyst, +3

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I am an ambitious, detail-oriented professional with a strong background in service management, operations, and marketing, experienced in managing complex processes and high-pressure environments. I approach my work with a balance of strategic thinking and operational discipline, ensuring efficiency, service quality, and stakeholder satisfaction. I currently work as a Service Manager, overseeing service operations, coordinating teams, and optimizing workflows to meet performance, quality, and client satisfaction standards. I hold a Master’s Degree in Strategic and Security Engineering, which provided advanced exposure to big data analysis and machine learning concepts, strengthening my analytical and data-driven approach to management and problem-solving.…I am an ambitious, detail-oriented professional with a strong background in service management, operations, and marketing, experienced in managing complex processes and high-pressure environments. I approach my work with a balance of strategic thinking and operational discipline, ensuring efficiency, service quality, and stakeholder satisfaction. I currently work as a Service Manager, overseeing service operations, coordinating teams, and optimizing workflows to meet performance, quality, and client satisfaction standards. I hold a Master’s Degree in Strategic and Security Engineering, which provided advanced exposure to big data analysis and machine learning concepts, strengthening my analytical and data-driven approach to management and problem-solving.

Available to hire

I am an ambitious, detail-oriented professional with a strong background in service management, operations, and marketing, experienced in managing complex processes and high-pressure environments. I approach my work with a balance of strategic thinking and operational discipline, ensuring efficiency, service quality, and stakeholder satisfaction.

I currently work as a Service Manager, overseeing service operations, coordinating teams, and optimizing workflows to meet performance, quality, and client satisfaction standards. I hold a Master’s Degree in Strategic and Security Engineering, which provided advanced exposure to big data analysis and machine learning concepts, strengthening my analytical and data-driven approach to management and problem-solving.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

Persian

Fluent

Italian

Advanced

English

Advanced

Work Experience

Service Manager at Sorgenia

July 1, 2025 - Present

Responsible for the operational management and monitoring of AMS application services. Coordination of the technical team to ensure compliance with SLAs and service quality. Oversight of incident, problem, and change management processes on ServiceNow, including KPI analysis, process optimization, and customer communication management.

Project Manager / Business Analyst at Esportech

August 1, 2024 - July 1, 2025

End-to-end IT project management from requirements gathering to production release. Analysis of business processes and definition of functional specifications. Coordination between technical teams and business stakeholders to ensure timelines, quality, and alignment with project objectives.

Process Automation Specialist (KNIME) at SAAR dp Group

January 1, 2025 - Present

Project-based collaboration focused on automating accounting data cleaning, transformation, and migration processes using KNIME. Defined business rules, developed workflows for Excel file processing, integrating data from multiple sources, and preparing datasets for import into Mago.

Junior Project Manager at Grandi Navi Veloci

January 1, 2023 - August 1, 2024

SmartLog: Planned and organized activities using JIRA; led meetings with Product Owner to understand requirements for new features; drafted technical requirement documents and proposed development solutions. Coordinated with external suppliers to estimate resources, monitor progress, and ensured feature delivery. Managed testing, releases, and stakeholder communications; created AS-IS/TO-BE documentation and supported integration with infrastructure.

Business Analyst and IBM-Filenet P8 System Integrator at ING Direct

November 1, 2021 - December 1, 2022

IBM-Filenet P8 development for document archiving, management, and enterprise workflow automation. Configuration and customization of IBM Filenet P8, monitoring system performance, gathering user feedback, and collaborating with IT teams and external vendors to implement and optimize the solution.

Reception Manager at Tehran Pet Hospital

October 1, 2019 - January 1, 2021

Supervised a team of 7 employees, managed shift schedules and performance. Analyzed and improved operational processes, allocated resources, managed client relations and appointments, and designed staff training programs. Prepared periodic reports and presented results to management.

Pharma Representative at Poober

September 1, 2017 - April 1, 2019

Assessed customer needs and presented suitable products. Built targeted relationships with potential clients and promoted key brands including Saforelle, Sesderma, and Bio-Oil.

Junior Brand Manager at Peti Pars

March 1, 2016 - February 1, 2017

Coordinated marketing resources (marketing team, design experts, and web developers) to achieve project goals. Conducted sales analysis and supervised performance. Developed detailed plans to implement the brand strategy.

Sales Representative at Tehran Pet Hospital

March 1, 2013 - December 1, 2016

Promoted and sold veterinary products and services to clients. Assisted customers in selecting appropriate products and maintained strong client relationships to contribute to satisfaction and retention.