Bernadette Gorlon

Social Media Manager at Gramen Systems

Freelance Social Media Manager responsible for developing content calendars, creating and scheduling posts, engaging with audiences, and optimizing reach across Facebook, Instagram, TikTok, and LinkedIn for multiple client accounts.

Social Media Manager at People Partners BPO

Managed social media campaigns for Australian account, produced engaging content, implemented growth strategies, and supported marketing funnels across platforms to increase brand awareness and lead generation.

Virtual Assistant at Concentrix Philippines

Provided admin and customer support, CRM data entry, scheduling, and coordination to support sales and marketing teams; maintained high levels of accuracy and timely responses.

Advisor / Tele-sales / Retention at Teleperformance Philippines

Handled tele-sales and retention, addressed customer inquiries, resolved issues, and contributed to customer satisfaction and retention metrics.

Customer Service Representative at Convergys Philippines Corporation

Provided customer service for AT&T U-verse account/Tech, resolved technical and billing inquiries, and documented interactions.

Customer Care Associate at Tokyo Milk Tea Corporation

Handled customer care for Tokyo Milk Tea, Honeybee Patisserie & Tuscan Restaurants; responded to inquiries, processed orders, and assisted with complaints and feedback.

Administrative Assistant at Tech Point Enterprise, Incorporated

Administrative support for Devant TVs and Sound Systems division; managed documentation, scheduling, and office operations.

Invoicer at TriNium Electronics Philippines, Incorporated

Processed invoicing and warehouse documentation, ensuring accuracy and timely billing and record-keeping.