Bernard Kamwa

Led end-to-end business analysis and QA validation for Salesforce Financial Services Cloud (FSC) CRM and workflow automation initiatives, aligning service workflows, user access, and reporting requirements. Partnered with business, technology, and compliance stakeholders to define UAT plans and requirements for regulatory-driven enhancements, emphasizing data privacy, access controls, and governance. Authored BRDs, functional specifications, user stories, and acceptance criteria; facilitated Agile ceremonies and sprint planning with squads of 8–12 engineers. Coordinated multi-phase UAT cycles for platform upgrades, managing 200+ defects in Jira and validating business outcomes for on-time production deployments. Built and maintained FSC dashboards and reports for leadership, improving portfolio visibility and reducing manual reporting effort; performed data validation to support trusted operational reporting. Defined integration/workflow requirements for automated SMS, email, and voi

Gathered requirements, led stakeholder workshops, and performed QA validation for Salesforce platform enhancements and an LMS integration supporting 500+ lending operations staff. Improved data accuracy by 35% and strengthened reporting by applying data quality, governance, deduplication, validation, privacy, and lifecycle reporting principles across Salesforce and integrated systems. Translated needs into process flows, user stories, acceptance criteria, and system workflows for engagement, service, access, and case-management scenarios. Designed dashboards and operational reports for leadership decision-making. Planned and executed UAT, defect triage, and release validation to ensure high-quality deployments and supported adoption by communicating technical changes in business language.

Managed full lifecycle business analysis for enterprise migration projects impacting 10,000+ state employees, delivering on schedule and within scope. Produced BRDs, FRDs, use cases, process maps, functional specifications, and requirements traceability documentation for modernization efforts including integration, data migration, privacy, security, and workflow requirements. Led QA and UAT frameworks—test planning, business validation, defect resolution, and compliance-focused verification. Coordinated cross-functional teams across IT, legal, and operations, balancing competing priorities while translating technical concepts for non-technical stakeholders and adhering to strict data governance, privacy, security, and FERPA-aligned information handling principles.