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Hi, I’m Bhaskar Sharma. I’m an IT professional with 8 years of experience specializing in network and desktop support, IT infrastructure, and security. I’m focused on delivering reliable service, maintaining client relationships, and continuously improving systems in dynamic environments. I’ve configured and supported data-center networks, WAN/SD-WAN, and wireless deployments, working closely with vendors and cross-functional teams to troubleshoot issues, implement changes, and document processes for knowledge transfer.…Hi, I’m Bhaskar Sharma. I’m an IT professional with 8 years of experience specializing in network and desktop support, IT infrastructure, and security. I’m focused on delivering reliable service, maintaining client relationships, and continuously improving systems in dynamic environments. I’ve configured and supported data-center networks, WAN/SD-WAN, and wireless deployments, working closely with vendors and cross-functional teams to troubleshoot issues, implement changes, and document processes for knowledge transfer.

Bhaskar Sharma

AI Engineer, Web Developer, Programmer, +3

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Hi, I’m Bhaskar Sharma. I’m an IT professional with 8 years of experience specializing in network and desktop support, IT infrastructure, and security. I’m focused on delivering reliable service, maintaining client relationships, and continuously improving systems in dynamic environments. I’ve configured and supported data-center networks, WAN/SD-WAN, and wireless deployments, working closely with vendors and cross-functional teams to troubleshoot issues, implement changes, and document processes for knowledge transfer.…Hi, I’m Bhaskar Sharma. I’m an IT professional with 8 years of experience specializing in network and desktop support, IT infrastructure, and security. I’m focused on delivering reliable service, maintaining client relationships, and continuously improving systems in dynamic environments. I’ve configured and supported data-center networks, WAN/SD-WAN, and wireless deployments, working closely with vendors and cross-functional teams to troubleshoot issues, implement changes, and document processes for knowledge transfer.

Available to hire

Hi, I’m Bhaskar Sharma. I’m an IT professional with 8 years of experience specializing in network and desktop support, IT infrastructure, and security. I’m focused on delivering reliable service, maintaining client relationships, and continuously improving systems in dynamic environments.

I’ve configured and supported data-center networks, WAN/SD-WAN, and wireless deployments, working closely with vendors and cross-functional teams to troubleshoot issues, implement changes, and document processes for knowledge transfer.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Marathi (Marāṭhī)

Fluent

English

Fluent

Hindi

Advanced

Assamese

Intermediate

Work Experience

Network Engineer at Accenture Solutions Pvt. Ltd

June 1, 2021 - November 4, 2025

Managed IT infrastructure for data centers, focusing on security; utilized Cisco Catalyst switches and WLC controllers extensively. Specialized in supporting, configuring, installing, and maintaining diverse network environments using Cisco Catalyst switches (2k, 3k, 4k, 6k, 9k) and 5k 9800 WLC controllers. Diagnosed and resolved network issues including latency and jitter in data centers; addressed complex incidents involving Tier 1, 2, P2P, and remote sites; improved network stability. Implemented network modifications and expansions; configured B2B VPN and DMZ zones; contributed to WAN to SD-WAN transitions. Wrote Python scripts for basic network configuration tasks; used monitoring tools such as Micro Focus NNM, DNAC, SolarWinds, and CACTI. Upgraded software on Cisco switches and Viptela devices; supported site expansions.

Help Desk Analyst at Lancesoft India Pvt. Ltd.

June 1, 2021 - June 1, 2021

Provided expert support and troubleshooting for SAP MM modules; ensured efficient material management processes. Delivered timely resolutions and guidance to end-users for SAP MM system operations.

Desktop Support at Quess Corp (Client side Accenture)

December 1, 2019 - December 1, 2019

Served more than 5000 internal employees via remote support. Worked with incident management tools like ServiceNow; knowledge of Cisco and Juniper technologies; managed SCCM client issues; adhered to security policies and closed incidents; resolved Windows OS issues and Microsoft applications.

IT Executive at Brahma Corp Leisure Club

February 1, 2017 - February 1, 2017

Installed and configured Operating Systems – Windows 7, XP, Windows Server 2008 and Windows 10. Attended regular tickets related to domain & network problems. Active Directory user creation and group maintenance. Addressed wireless network issues on laptops; installed MS Office and troubleshot Outlook 2007; resolved LAN/WAN related problems.

Network Engineer at Accent ure Solutions Pvt. Ltd

June 1, 2021 - November 4, 2025

Managed IT infrastructure for data centers with a security focus; extensively used Cisco Catalyst switches and WLC controllers. Specialized in supporting, configuring, installing, and maintaining diverse network environments using Cisco Catalyst switches (2k, 3k, 4k, 6k, 9k) and 5k/9800 WLC controllers. Diagnosed and resolved network issues including latency and jitter in data center networks, improving overall performance. Addressed complex incidents at various data centers (Tier 1/2, VPNs) enhancing network stability. Implemented network modifications and expansions at data centers, managing the installation of new switches, switch refreshes, and site expansions. Executed B2B VPN and DMZ zone configurations. Contributed to WAN-to-SD-WAN transition projects. Used Python scripts for basic network configuration tasks and leveraged monitoring tools like SolarWinds, DNAC, MikroTik, and Cacti. Upgraded software on Cisco switches and Viptela devices; collaborated with vendors to troubleshoo

Help Desk Analyst at Lancesoft India Pvt. Ltd (Client side Infosys)

June 1, 2021 - June 1, 2021

Provided expert support and troubleshooting for SAP MM modules, ensuring efficient material management processes. Offered timely resolutions to end-users for SAP MM system operations and guided users through common SAP and desktop issues to minimize downtime.

Desktop Support at Quess Corp (Client side Accenture)

December 31, 2019 - December 31, 2019

Served more than 5,000 internal employees via remote support. Worked with incident management tools (e.g., ServiceNow) and supported Cisco and Juniper technologies with access switches. Managed SCCM-based desktop and laptop issues, adhered to predefined SLAs, and provided quick resolutions to end users.

IT Executive at Brahma Corp Leisure Club

February 28, 2017 - February 28, 2017

Installed and configured operating systems (Windows 7, XP, Windows Server 2008/2010); managed user accounts in Active Directory and group policies; troubleshooted wireless network issues on laptops; installed software (MS Office, hospitality software) and configured MS Outlook; resolved LAN/WAN problems and supported domain/network-related inquiries.