Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m Bianca Morosanu, a service-focused professional with hands-on experience in customer support, content moderation, and sales within call center and BPO environments. I thrive in team settings, bring devotion and seriousness to my work, and I’m always eager to learn and grow. I enjoy turning challenges into clear, efficient processes and I proactively use digital tools (Citrix, Salesforce, Gmail, Slack, Microsoft Outlook, Sprinklr) to deliver great results. I value collaboration, fast learning, and a positive attitude.…I’m Bianca Morosanu, a service-focused professional with hands-on experience in customer support, content moderation, and sales within call center and BPO environments. I thrive in team settings, bring devotion and seriousness to my work, and I’m always eager to learn and grow. I enjoy turning challenges into clear, efficient processes and I proactively use digital tools (Citrix, Salesforce, Gmail, Slack, Microsoft Outlook, Sprinklr) to deliver great results. I value collaboration, fast learning, and a positive attitude.

Bianca Morosanu





I’m Bianca Morosanu, a service-focused professional with hands-on experience in customer support, content moderation, and sales within call center and BPO environments. I thrive in team settings, bring devotion and seriousness to my work, and I’m always eager to learn and grow. I enjoy turning challenges into clear, efficient processes and I proactively use digital tools (Citrix, Salesforce, Gmail, Slack, Microsoft Outlook, Sprinklr) to deliver great results. I value collaboration, fast learning, and a positive attitude.…I’m Bianca Morosanu, a service-focused professional with hands-on experience in customer support, content moderation, and sales within call center and BPO environments. I thrive in team settings, bring devotion and seriousness to my work, and I’m always eager to learn and grow. I enjoy turning challenges into clear, efficient processes and I proactively use digital tools (Citrix, Salesforce, Gmail, Slack, Microsoft Outlook, Sprinklr) to deliver great results. I value collaboration, fast learning, and a positive attitude.

Available to hire

I’m Bianca Morosanu, a service-focused professional with hands-on experience in customer support, content moderation, and sales within call center and BPO environments. I thrive in team settings, bring devotion and seriousness to my work, and I’m always eager to learn and grow.

I enjoy turning challenges into clear, efficient processes and I proactively use digital tools (Citrix, Salesforce, Gmail, Slack, Microsoft Outlook, Sprinklr) to deliver great results. I value collaboration, fast learning, and a positive attitude.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Content Moderator at Major

November 2, 2021 - Present

Content moderation and client service duties in a call center/BPO environment; monitored user-generated content, followed guidelines, resolved inquiries, and escalated issues when needed. Used tools such as Citrix, Salesforce, Gmail, Slack, and Sprinklr to manage tasks and communicate with the team.

Technical Support / Customer Service at Sykes

November 2, 2019 - November 2, 2021

Provided technical and customer support in a telecom/IT setting; handled inquiries, diagnosed issues, documented interactions, and escalated to Tier 2 when necessary. Utilized CRM and collaboration tools to maintain service levels.

Sales Agent at Optima

May 1, 2019 - November 2, 2019

Handled sales activities, engaged with customers, and contributed to meeting sales targets through inbound/outbound interactions and upselling opportunities.

Customer Service Agent at E-Value

July 2, 2016 - July 2, 2019

Delivered customer service support, addressed inquiries, and maintained customer satisfaction in a fast-paced environment.

Customer Service Agent in English at CGS

December 2, 2014 - June 2, 2015

Provided English-language customer service support, communicating with clients and resolving issues efficiently.