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Over the past 15+ years, I’ve worked across UX research, service and product design, web development, and print media—building user-centered concepts for complex, high-impact environments. I specialize in active research as a core of product development, ensuring continuous usability testing, predictive behavior analysis, and seamless integration of feedback loops. I provide end-to-end client support throughout the product lifecycle: from strategic qualitative and quantitative research, interactive low-/high-fidelity prototyping, and design system creation to user adoption, training, and ongoing service optimization. I also focus on AI-driven human–machine interaction models and enterprise-level UX in critical infrastructure contexts.…Over the past 15+ years, I’ve worked across UX research, service and product design, web development, and print media—building user-centered concepts for complex, high-impact environments. I specialize in active research as a core of product development, ensuring continuous usability testing, predictive behavior analysis, and seamless integration of feedback loops. I provide end-to-end client support throughout the product lifecycle: from strategic qualitative and quantitative research, interactive low-/high-fidelity prototyping, and design system creation to user adoption, training, and ongoing service optimization. I also focus on AI-driven human–machine interaction models and enterprise-level UX in critical infrastructure contexts.

Bianka Tufekovic

UX Designer, Product Designer, Project Manager, +3

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Over the past 15+ years, I’ve worked across UX research, service and product design, web development, and print media—building user-centered concepts for complex, high-impact environments. I specialize in active research as a core of product development, ensuring continuous usability testing, predictive behavior analysis, and seamless integration of feedback loops. I provide end-to-end client support throughout the product lifecycle: from strategic qualitative and quantitative research, interactive low-/high-fidelity prototyping, and design system creation to user adoption, training, and ongoing service optimization. I also focus on AI-driven human–machine interaction models and enterprise-level UX in critical infrastructure contexts.…Over the past 15+ years, I’ve worked across UX research, service and product design, web development, and print media—building user-centered concepts for complex, high-impact environments. I specialize in active research as a core of product development, ensuring continuous usability testing, predictive behavior analysis, and seamless integration of feedback loops. I provide end-to-end client support throughout the product lifecycle: from strategic qualitative and quantitative research, interactive low-/high-fidelity prototyping, and design system creation to user adoption, training, and ongoing service optimization. I also focus on AI-driven human–machine interaction models and enterprise-level UX in critical infrastructure contexts.

Available to hire

Over the past 15+ years, I’ve worked across UX research, service and product design, web development, and print media—building user-centered concepts for complex, high-impact environments. I specialize in active research as a core of product development, ensuring continuous usability testing, predictive behavior analysis, and seamless integration of feedback loops.

I provide end-to-end client support throughout the product lifecycle: from strategic qualitative and quantitative research, interactive low-/high-fidelity prototyping, and design system creation to user adoption, training, and ongoing service optimization. I also focus on AI-driven human–machine interaction models and enterprise-level UX in critical infrastructure contexts.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

German

Fluent

English

Advanced

French

Intermediate

Croatian

Intermediate

Dutch

Beginner

Chinese

Beginner

Work Experience

Senior Lead UX Researcher & Designer | Service Designer at The Nest – Elia Group (Belgium & 50 Hertz Germany)

January 1, 2022 - Present

Led UX innovation and user research strategies for an in-house AI incubator, shaping strategic product vision across European electricity transmission infrastructure. Architected user-centered digital solutions and AI-driven interfaces for complex operational workflows, improving operational safety and efficiency for system operators. Designed specialized tools including market monitoring dashboards (e.g., MCSC Market Coupling Steering Committee) and high-stakes infrastructure applications. Spearheaded continuous qualitative and quantitative research, automated usability evaluations, and rapid design iteration cycles. Organized process optimization for the UX chapter members.

Senior UX Specialist for Enterprise Unit at Proximus National Telecommunications (Belgian Gov & Police)

January 1, 2020 - January 1, 2022

Delivered high-security, mission-critical user interface solutions for Belgian government bodies and national law enforcement services. Conducted user interviews, task analysis, and workflow optimizations tailored to tightly regulated enterprise environments. Contributed to end-to-end design of the shared data experience for large construction companies.

CEO & Lead Senior UX Specialist at Cownectedsrl

January 1, 2018 - January 1, 2020

Co-founded and managed a specialized web agency delivering end-to-end Web & UX/UI design, interactive low-/high-fidelity prototypes, design systems, and UX strategy consulting. Provided strategic guidance, client onboarding, service utilization training, and product support for enterprise client engagements. Conducted workshops to foster UX awareness, build internal UX teams, and establish strategic roadmaps. Managed end-to-end human resources processes, financial budgeting, and business acquisition strategies to ensure robust organizational growth and operational sustainability.

Lead UX/UI Designer & Project Manager at The Crew Communication

January 1, 2016 - January 1, 2020

Managed cross-functional design and development teams delivering comprehensive web and print solutions for diverse industries including HO REC A, health, and digital services. Oversaw project timelines, stakeholder communication, conceptual design frameworks, and front-end integration.

Graphic & Web Design & Printing Specialist (Large Scale Prints) at Baier Digital Druck GmbH Mannheim

January 1, 2008 - January 1, 2011

Developed website graphics, managed web content, and enhanced user experience. Managed pre-press production, large-format digital printing, color management, and media layout optimization. Delivered editorial layouts and magazine publications for prominent retail organizations.