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I’m a dedicated bilingual Customer Service Professional with 20+ years of experience in phone/call center, live chat, and email support. I excel at resolving complex issues quickly and professionally while keeping satisfaction high, even when handling high call volumes and multi-channel communication. I’m comfortable de-escalating difficult situations and turning frustrated customers into loyal advocates. I’m seeking a remote part-time role where I can deliver outstanding support and represent your brand with care. I bring strong bilingual communication, experience with CRM/ticketing systems like Salesforce and Zendesk, and a proactive approach to training and mentoring teammates to improve first-contact resolution and overall customer experience.…I’m a dedicated bilingual Customer Service Professional with 20+ years of experience in phone/call center, live chat, and email support. I excel at resolving complex issues quickly and professionally while keeping satisfaction high, even when handling high call volumes and multi-channel communication. I’m comfortable de-escalating difficult situations and turning frustrated customers into loyal advocates. I’m seeking a remote part-time role where I can deliver outstanding support and represent your brand with care. I bring strong bilingual communication, experience with CRM/ticketing systems like Salesforce and Zendesk, and a proactive approach to training and mentoring teammates to improve first-contact resolution and overall customer experience.

Bilingual

Digital Marketer, AI Strategy Consultant, Online Trainer, +7

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I’m a dedicated bilingual Customer Service Professional with 20+ years of experience in phone/call center, live chat, and email support. I excel at resolving complex issues quickly and professionally while keeping satisfaction high, even when handling high call volumes and multi-channel communication. I’m comfortable de-escalating difficult situations and turning frustrated customers into loyal advocates. I’m seeking a remote part-time role where I can deliver outstanding support and represent your brand with care. I bring strong bilingual communication, experience with CRM/ticketing systems like Salesforce and Zendesk, and a proactive approach to training and mentoring teammates to improve first-contact resolution and overall customer experience.…I’m a dedicated bilingual Customer Service Professional with 20+ years of experience in phone/call center, live chat, and email support. I excel at resolving complex issues quickly and professionally while keeping satisfaction high, even when handling high call volumes and multi-channel communication. I’m comfortable de-escalating difficult situations and turning frustrated customers into loyal advocates. I’m seeking a remote part-time role where I can deliver outstanding support and represent your brand with care. I bring strong bilingual communication, experience with CRM/ticketing systems like Salesforce and Zendesk, and a proactive approach to training and mentoring teammates to improve first-contact resolution and overall customer experience.

Available to hire

I’m a dedicated bilingual Customer Service Professional with 20+ years of experience in phone/call center, live chat, and email support. I excel at resolving complex issues quickly and professionally while keeping satisfaction high, even when handling high call volumes and multi-channel communication. I’m comfortable de-escalating difficult situations and turning frustrated customers into loyal advocates.

I’m seeking a remote part-time role where I can deliver outstanding support and represent your brand with care. I bring strong bilingual communication, experience with CRM/ticketing systems like Salesforce and Zendesk, and a proactive approach to training and mentoring teammates to improve first-contact resolution and overall customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Senior Bilingual Customer Service Representative at TeleSupport Solutions Inc.

January 1, 2015 - Present

Handled 80–100+ inbound calls daily in English and Spanish across phone, chat, and email channels. Maintained a 97% customer satisfaction score over 5 consecutive years. Specialized in de-escalating high-tension calls and turning detractors into loyal customers. Mentored new agents on bilingual communication best practices and CRM usage. Collaborated with QA team to identify training gaps and improve first-call resolution rates.

Bilingual Call Center Agent at National Financial Services Group

January 1, 2008 - January 1, 2015

Managed account inquiries, billing disputes, and escalations for Spanish-speaking clients nationwide. Consistently exceeded monthly performance metrics including AHT, CSAT, and FCR targets. Recognized as 'Agent of the Quarter' four times for outstanding service quality. Assisted in onboarding and training bilingual staff during department expansion.

Customer Service Representative at Retail & Hospitality (Various)

January 1, 2004 - January 1, 2008

Provided front-line customer support in retail, hospitality, and food service environments. Built a strong foundation in conflict resolution, active listening, and customer-first service. Frequently selected to assist Spanish-speaking customers, improving store satisfaction ratings.