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Organized and reliable Customer Support & Administrative Virtual Assistant with nearly 3 years of experience supporting daily operations and assisting customers in a fast-paced environment. Skilled in handling customer inquiries, managing records, coordinating tasks, and resolving issues using CRM and helpdesk tools. Proficient with HubSpot, Zoho CRM, Zendesk, Google Workspace, and Microsoft Office. Detail-oriented, proactive, and capable of working independently in a remote setting.…Organized and reliable Customer Support & Administrative Virtual Assistant with nearly 3 years of experience supporting daily operations and assisting customers in a fast-paced environment. Skilled in handling customer inquiries, managing records, coordinating tasks, and resolving issues using CRM and helpdesk tools. Proficient with HubSpot, Zoho CRM, Zendesk, Google Workspace, and Microsoft Office. Detail-oriented, proactive, and capable of working independently in a remote setting.

Aminu Mustapha Usman

Content Creator, Content Designer, Social Media Manager, +2

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Organized and reliable Customer Support & Administrative Virtual Assistant with nearly 3 years of experience supporting daily operations and assisting customers in a fast-paced environment. Skilled in handling customer inquiries, managing records, coordinating tasks, and resolving issues using CRM and helpdesk tools. Proficient with HubSpot, Zoho CRM, Zendesk, Google Workspace, and Microsoft Office. Detail-oriented, proactive, and capable of working independently in a remote setting.…Organized and reliable Customer Support & Administrative Virtual Assistant with nearly 3 years of experience supporting daily operations and assisting customers in a fast-paced environment. Skilled in handling customer inquiries, managing records, coordinating tasks, and resolving issues using CRM and helpdesk tools. Proficient with HubSpot, Zoho CRM, Zendesk, Google Workspace, and Microsoft Office. Detail-oriented, proactive, and capable of working independently in a remote setting.

Available to hire

Organized and reliable Customer Support & Administrative Virtual Assistant with nearly 3
years of experience supporting daily operations and assisting customers in a fast-paced
environment. Skilled in handling customer inquiries, managing records, coordinating
tasks, and resolving issues using CRM and helpdesk tools. Proficient with HubSpot, Zoho
CRM, Zendesk, Google Workspace, and Microsoft Office. Detail-oriented, proactive, and
capable of working independently in a remote setting.

Skills

HubSpot

CRM

Experience Level

HubSpot

Expert

CRM

Expert

Language

English

Fluent

Hausa

Fluent

Work Experience

Customer Support & Administrative Virtual Assistant at SIM World Telecom

January 1, 2022 - January 1, 2024

Organized and reliable customer support and administrative virtual assistant with nearly 3 years of experience supporting daily operations and assisting customers in a fast-paced environment. Skilled in handling customer inquiries, managing records, coordinating tasks, and resolving issues using CRM and help desk tools. Maintains HubSpot CRM and Zendesk SOPs, and escalates complex issues when needed. Responded to over 1,000 customer inquiries via phone and in-person, providing timely support; tracked and updated customer issues; ensured smooth operations by completing daily admin tasks; contributed to improved customer satisfaction and retention; operated in a remote work setting.