Available to hire
I am a hardworking, highly energetic and outgoing professional with a track record in hospitality and customer service. I excel at juggling multiple responsibilities while delivering exceptional service, and I enjoy learning new concepts quickly to improve the experience for customers and colleagues alike.
With an English and History degree, I bring strong storytelling, research and analytical skills to the table. I am passionate about creating engaging experiences, collaborating with teammates, and building productive professional relationships while continuously developing new skills.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Concierge at Tully's Restaurant
May 1, 2021 - September 1, 2021Provided hands-on client management, organisation, and leadership in a high-end restaurant. Responsible for booking and managing guest appointments, ensuring table availability, and optimizing seating to deliver a premium dining experience. Regularly handled high-value reservations, accommodated special requests, and resolved issues efficiently under pressure. Trained new staff on booking systems and service expectations to maintain high standards.
Housekeeper at Mount Pleasant Lodge
July 1, 2022 - September 1, 2022Cleaned the residents' rooms thoroughly, assisted with inconveniences, and restocked bathroom supplies in a nursing-home setting. Adapted to situations beyond initial preparation and supported residents as needed.
Clerical Officer at Carlow College St Patrick's
February 1, 2024 - April 1, 2024Internship editing student testimonials for the college website, using editing software and crafting engaging stories to persuade potential students to enrol. Enhanced analytical, research and fact-checking abilities, and learned to present findings clearly.
Sales Assistant at VUE, Dublin: Liffey Valley
April 1, 2024 - December 1, 2024Assisted customers in selecting products, answered questions, and addressed problems and complaints in person and by phone. Delivered exceptional customer service to differentiate the brand and maintained neat, organized product displays; collaborated as part of a team.
Customer Service Representative at Various (Dublin)
March 1, 2025 - August 1, 2025Gained knowledge and experience in addressing customer concerns, outlining solutions, and guiding customers through issue resolution. Improved accountability, communication and personal development through independent study and mentorship.
Education
Bachelor of Arts in English and History at St Patrick's Carlow College
January 1, 2021 - January 1, 2025Qualifications
BACHELOR OF ARTS (HONOURS)
September 23, 2021 - November 21, 2025Second-class honours grade 2
Industry Experience
Education, Healthcare, Travel & Hospitality, Retail, Professional Services
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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