Available to hire
I’m a highly motivated designer with a strong background in customer service and billing, passionate about turning ideas into visually compelling designs. I love collaborating with clients to translate their goals into clear, print- and screen-ready visuals, and I continuously seek opportunities to grow my craft and expand my toolkit.
Beyond design, I’ve built and run a niche nail brand, developed streamlined workflows, and managed end-to-end customer experiences. I enjoy solving problems with thoughtful aesthetics and delivering polished assets for brands and users alike.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Corporate Billing & Collections Analyst at Chewy
July 1, 2023 - PresentResponded to customer inquiries via phone, email, or chat. Resolved customer complaints and issues promptly and courteously. Provided accurate product and service information to customers. Processed orders, refunds, and returns. Identified and escalated issues to the appropriate department or supervisor. Maintained a positive and professional demeanor at all times.
Corporate Billing & Collections Analyst at FirstService Residential
July 1, 2023 - June 4, 2024Reviewed customer billing statements and invoices to guarantee accuracy and completeness. Demonstrated proficiency in generating tailored invoices and statements based on projects found in the association’s management contracts. Actively contributed to the preparation of monthly financial reports and conducted thorough analyses of billing data, showcasing expertise in navigating the intricate landscape of corporate billing.
Billing Specialist at FirstService Residential
October 1, 2020 - July 1, 2023Reviewed customer billing statements and invoices to guarantee accuracy and completeness. Generated tailored invoices and statements based on projects found in the association’s management contracts. Actively contributed to the preparation of monthly financial reports and conducted thorough analyses of billing data.
Billing Specialist at UBoxes
October 1, 2020 - July 31, 2023Reviewed customer billing statements and invoices for accuracy and completeness. Generated invoices and statements for customers based on services rendered. Recorded and maintained accurate records of company billing information in the company's billing system. Assisted with the preparation of monthly financial reports and analysis of billing data.
Owner, Nail Artist & Designer at Moondipped Nails
January 1, 2020 - June 4, 2024Founded a custom press-on nail brand specializing in bold, high-art nail sets. Created hand-painted, rhinestone-encrusted, and sculpted press-ons that reflect client personality and style. Developed streamlined booking, payment, and sizing workflows to ensure a premium client experience. Managed product design, marketing, and customer communications across social platforms and an e-commerce site. Licensed Full Specialist in Florida.
Freelance Graphic Designer at BlushByDesign
January 1, 2019 - June 4, 2024Collaborated with clients to determine their design needs and project goals. Created original designs, layouts, and graphics for print and digital media. Utilized industry-standard software such as Adobe Creative Suite to produce high-quality design assets. Presented design concepts to clients and made revisions based on their feedback.
Chat/Email Customer Service Specialist at Moondipped Nails
September 1, 2018 - October 1, 2020Answered customer inquiries across channels; delivered product information and support to ensure a positive experience. Built strong relationships with customers and addressed concerns in a timely manner.
Chat/ Email Customer Service Specialist at Chewy
September 1, 2018 - October 31, 2020Responded to customer inquiries via phone, email, or chat. Resolved customer complaints and issues promptly and courteously. Provided accurate product and service information to customers. Processed orders, refunds, and returns. Identified and escalated issues to the appropriate department or supervisor. Maintained a positive and professional demeanor at all times.
Education
Bachelor of Graphic Design at The Art Institute of Fort Lauderdale
August 1, 2012 - June 30, 2015High School Diploma at Charles W. Flanagan High School
August 1, 2006 - June 30, 2010Bachelor of Graphic Design at The Art Institute of Fort Lauderdale
August 1, 2012 - June 1, 2015Minor in UX Design (Concentration in Fashion Design) at Southern New Hampshire University
February 1, 2023 - June 1, 2025Esthiology at Aveda Institute
May 1, 2017 - October 1, 2017High School Diploma at Charles W. Flanagan High School
August 1, 2006 - June 1, 2010Qualifications
Full Specialist Esthiology
May 1, 2017 - October 31, 2017Licensed Full Specialist in Florida
January 11, 2030 - January 12, 2026Industry Experience
Retail, Consumer Goods, Professional Services, Media & Entertainment, Other, Software & Internet
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