I am a highly motivated and creative individual with a strong background in customer service and billing seeking to transition into the graphic design field professionally. I possess a passion for design and a natural eye for aesthetics, with experience using design software and creating visuals for freelance projects. Committed to learning and growth, with a strong desire to succeed in the design industry. Seeking an opportunity to leverage skills and experience in customer service and billing to make a valuable contribution to a dynamic design team.…

Ashley Dunston

I am a highly motivated and creative individual with a strong background in customer service and billing seeking to transition into the graphic design field professionally. I possess a passion for design and a natural eye for aesthetics, with experience using design software and creating visuals for freelance projects. Committed to learning and growth, with a strong desire to succeed in the design industry. Seeking an opportunity to leverage skills and experience in customer service and billing to make a valuable contribution to a dynamic design team.…

Available to hire

I am a highly motivated and creative individual with a strong background in customer service and billing seeking to transition into the graphic design field professionally. I possess a passion for design and a natural eye for aesthetics, with experience using design software and creating visuals for freelance projects. Committed to learning and growth, with a strong desire to succeed in the design industry. Seeking an opportunity to leverage skills and experience in customer service and billing to make a valuable contribution to a dynamic design team.

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Language

English
Fluent

Work Experience

Freelance Graphic Designer at BlushByDesign
January 1, 2019 - June 4, 2024
Collaborated with clients to determine their design needs and project goals. Created original designs, layouts, and graphics for print and digital media. Utilized industry-standard software such as Adobe Creative Suite to produce high-quality design assets. Presented design concepts to clients and made revisions based on their feedback.
Billing Specialist at UBoxes
October 1, 2020 - July 31, 2023
Reviewed customer billing statements and invoices for accuracy and completeness. Generated invoices and statements for customers based on services rendered. Recorded and maintained accurate records of company billing information in the company's billing system. Assisted with the preparation of monthly financial reports and analysis of billing data.
Corporate Billing & Collections Analyst at FirstService Residential
July 1, 2023 - June 4, 2024
Reviewed customer billing statements and invoices to guarantee accuracy and completeness. Demonstrated proficiency in generating tailored invoices and statements based on projects found in the association’s management contracts. Actively contributed to the preparation of monthly financial reports and conducted thorough analyses of billing data, showcasing expertise in navigating the intricate landscape of corporate billing.
Chat/ Email Customer Service Specialist at Chewy
September 1, 2018 - October 31, 2020
Responded to customer inquiries via phone, email, or chat. Resolved customer complaints and issues promptly and courteously. Provided accurate product and service information to customers. Processed orders, refunds, and returns. Identified and escalated issues to the appropriate department or supervisor. Maintained a positive and professional demeanor at all times.
Owner, Nail Artist & Designer at Moondipped Nails
January 1, 2020 - June 4, 2024
Founded a custom press-on nail brand specializing in bold, high-art nail sets. Created hand-painted, rhinestone-encrusted, and sculpted press-ons that reflect client personality and style. Developed streamlined booking, payment, and sizing workflows to ensure a premium client experience. Managed product design, marketing, and customer communications across social platforms and an e-commerce site. Licensed Full Specialist in Florida.

Education

Bachelor of Graphic Design at The Art Institute of Fort Lauderdale
August 1, 2012 - June 30, 2015
High School Diploma at Charles W. Flanagan High School
August 1, 2006 - June 30, 2010

Qualifications

Full Specialist Esthiology
May 1, 2017 - October 31, 2017

Industry Experience

Retail, Consumer Goods, Professional Services, Media & Entertainment, Other
    uniE621 Faith-Based Nostalgic Brand Identity – Better Place
    Overview: I developed a playful, faith-rooted brand identity for Better Place, a fictional Christian mental health brand that merges spiritual encouragement with nostalgic visuals. The design celebrates healing, self-worth, and God’s presence—set in a whimsical, retro-inspired visual world. What I Created: • Primary & Secondary Logos with custom floral elements and halo accents • Unique Color Palette featuring pastels and brights for an uplifting tone • Custom Icon Set including sparkles, halos, and character-inspired florals • Typography Pairing: A bold cartoon-style header with a soft handwritten typeface • Mini Moodboard inspired by vintage cartoons, Cuphead, and sticker culture Design Style: Cheerful, bold, and emotionally resonant—this brand system is designed to feel like a hug from heaven with a Gen Z twist.…