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I am a customer-service professional with over 6 years of experience delivering empathetic, detail-oriented support across remote and on-site settings. I excel at building trust, resolving complex issues swiftly, and contributing to team goals through collaboration and initiative. I am passionate about problem-solving and tech; I enjoy turning challenging inquiries into meaningful experiences that boost satisfaction and loyalty. I thrive in fast-paced environments and value continuous improvement, often identifying process gaps and proposing solutions to enhance service delivery.…I am a customer-service professional with over 6 years of experience delivering empathetic, detail-oriented support across remote and on-site settings. I excel at building trust, resolving complex issues swiftly, and contributing to team goals through collaboration and initiative. I am passionate about problem-solving and tech; I enjoy turning challenging inquiries into meaningful experiences that boost satisfaction and loyalty. I thrive in fast-paced environments and value continuous improvement, often identifying process gaps and proposing solutions to enhance service delivery.

Bob Chile-Agada

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I am a customer-service professional with over 6 years of experience delivering empathetic, detail-oriented support across remote and on-site settings. I excel at building trust, resolving complex issues swiftly, and contributing to team goals through collaboration and initiative. I am passionate about problem-solving and tech; I enjoy turning challenging inquiries into meaningful experiences that boost satisfaction and loyalty. I thrive in fast-paced environments and value continuous improvement, often identifying process gaps and proposing solutions to enhance service delivery.…I am a customer-service professional with over 6 years of experience delivering empathetic, detail-oriented support across remote and on-site settings. I excel at building trust, resolving complex issues swiftly, and contributing to team goals through collaboration and initiative. I am passionate about problem-solving and tech; I enjoy turning challenging inquiries into meaningful experiences that boost satisfaction and loyalty. I thrive in fast-paced environments and value continuous improvement, often identifying process gaps and proposing solutions to enhance service delivery.

Available to hire

I am a customer-service professional with over 6 years of experience delivering empathetic, detail-oriented support across remote and on-site settings. I excel at building trust, resolving complex issues swiftly, and contributing to team goals through collaboration and initiative.

I am passionate about problem-solving and tech; I enjoy turning challenging inquiries into meaningful experiences that boost satisfaction and loyalty. I thrive in fast-paced environments and value continuous improvement, often identifying process gaps and proposing solutions to enhance service delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service Agent at Digital Witch Support

June 1, 2024 - Present

Handled up to 100 customer inquiries daily with professionalism and precision, maintaining a 98% customer satisfaction score. Provided tailored solutions to account-related issues, enhancing loyalty and return engagement. Identified gaps in the support process and recommended workflow adjustments that led to a 15% boost in resolution speed. Built rapport as the first point of contact, often recognized in feedback for friendliness and problem ownership.

Customer Service Advisor at Echo-U Ltd

October 1, 2016 - December 1, 2016

Delivered multi-channel support (phone, email, chat), regularly surpassing key KPIs such as resolution time and customer ratings. Resolved high-value billing concerns, reducing customer churn by 10% through clarity and diligence. Trained new hires on tools and customer interaction strategies, enhancing team performance. Recognized by peers and leadership for initiative and positivity in high-pressure environments.

KYC Executive at Airtel Nigeria

August 1, 2011 - February 1, 2012

Conducted risk assessments and flagged compliance issues during customer onboarding and review. Tracked and escalated cases to meet strict turnaround targets. Adhered to global compliance standards, demonstrating accuracy and responsibility in document handling.

System Analyst at WaterAid Nigeria

June 1, 2010 - March 1, 2011

Collaborated with stakeholders to gather feedback, ensuring systems were user-friendly and efficient. Supported data analysis and documentation for client management processes and tools. Worked closely with cross-functional teams to align customer data with service standards.

System Analyst at Medical & Dental Council of Nigeria

February 1, 2009 - March 1, 2010

Provided technical support and resolved software-related queries. Educated clients on product usage to reduce support requests. Managed service tickets and contributed to internal knowledge-sharing for continuous improvement.