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Results-driven professional with experience in IT support, catalog management, and process automation across multinational environments. Skilled in troubleshooting, workflow optimization, and developing automation tools (Java, Selenium, Excel macros) to improve efficiency. Recognized for attention to detail, problem-solving skills, and delivering high-quality support to both internal teams and external clients.…Results-driven professional with experience in IT support, catalog management, and process automation across multinational environments. Skilled in troubleshooting, workflow optimization, and developing automation tools (Java, Selenium, Excel macros) to improve efficiency. Recognized for attention to detail, problem-solving skills, and delivering high-quality support to both internal teams and external clients.

Bogdan Jora-Boerosu

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Results-driven professional with experience in IT support, catalog management, and process automation across multinational environments. Skilled in troubleshooting, workflow optimization, and developing automation tools (Java, Selenium, Excel macros) to improve efficiency. Recognized for attention to detail, problem-solving skills, and delivering high-quality support to both internal teams and external clients.…Results-driven professional with experience in IT support, catalog management, and process automation across multinational environments. Skilled in troubleshooting, workflow optimization, and developing automation tools (Java, Selenium, Excel macros) to improve efficiency. Recognized for attention to detail, problem-solving skills, and delivering high-quality support to both internal teams and external clients.

Available to hire

Results-driven professional with experience in IT support, catalog management, and process automation across multinational environments.

Skilled in troubleshooting, workflow optimization, and developing automation tools (Java, Selenium, Excel macros) to improve efficiency. Recognized for attention to detail, problem-solving skills, and delivering high-quality support to both internal teams and external clients.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Spanish; Castilian

Intermediate

Work Experience

Senior Catalog Associate English & Spanish at Amazon Development Center

July 1, 2023 - September 1, 2025

Developed automation solutions to streamline catalog processes and improve efficiency. Executed catalog operations with speed and accuracy, consistently maintaining high-quality standards. Applied advanced problem-solving skills to resolve complex catalog issues. Managed catalog responsibilities, supporting vendor managers and brand specialists in item additions. Provided initial assessments and responses for new catalog entries, ensuring compliance with standards. Troubleshot catalog item discrepancies and implemented corrective actions. Delivered small process improvements through Excel macros, including error detection and updates.

Catalog Associate English & Spanish at Amazon Development Center

October 1, 2020 - July 1, 2023

Populated and proposed content for the Amazon product catalog, ensuring accurate and engaging listings. Provided operational support to stakeholders for product deals on Amazon websites. Mentored new team members, facilitating their onboarding and ramp-up. Identified potential improvements in catalog processes and suggested actionable solutions for implementation. Actively participated in team discussions and brainstorming sessions to optimize internal workflows. Developed Java applications and automations using Selenium WebDriver API to eliminate manual repetitive tasks. Created documentation for developed applications and internal catalog processes to ensure knowledge sharing and process standardization.

Helpdesk Agent at GfK Romania, Iasi

June 1, 2018 - February 1, 2019

Provided guidance and support to panel members via phone and dedicated platforms, performing both basic and advanced troubleshooting on technical issues for devices such as laptops, netbooks, routers, and smartphones. Responded to inbound emails, addressing questions and providing timely technical support. Conducted outbound calls to assist with connection issues, retrieve devices, and remind panel members to complete active assignments. Followed prescribed guidelines and standards to ensure consistent, high-quality support.

Service Desk Analyst at SCC Services Romania, Iasi

October 1, 2015 - October 1, 2017

Served as the primary point of contact for IT-related calls and emails from internal staff, logging and managing requests efficiently. Analyzed and resolved software and hardware incidents, escalating more complex issues to appropriate service offices. Maintained an up-to-date IT asset database and tracked changes systematically. Took ownership of user issues, providing timely updates and ensuring full resolution or proper escalation. Delivered high levels of customer service by understanding problems deeply, communicating progress clearly, and maintaining professional relationships. Adhered to all service management principles, ensuring compliance with internal standards.