Systems Engineer at Cognizant Softvision

Performed upgrades and maintenance on production and staging infrastructure with EC2 and Yum. Monitored website traffic and infrastructure logs; created tickets to track issues and prioritize resolutions. Built proof-of-concept automations using Python and ECS; investigated website traffic and infrastructure logs; created automation to improve cost efficiency and security for client infrastructure. Acted as Incident Manager, ensuring proper communication between multiple independent parties to resolve issues in a timely manner.

SRE Support Specialist at Regnology

Monitored and responded to service desk tickets, prioritized by urgency and complexity; acted as first point of escalation. Used Kubernetes to deploy new application configurations, gathered log files and debugged infrastructure issues; utilized SQL to investigate data integrity in imports and processing; used Python to automate repetitive investigations; Swagger to analyze requests. Created internal documentation and troubleshooting guides to streamline processes and reduce resolution times. Delivered peer training after only 4 months in the role, receiving positive peer reviews for knowledge sharing.

Service Technician at BSG Amanet & Exchange

Handled hardware/software troubleshooting and repair for acquired devices. Supported on-site technicians via remote calls to diagnose issues. Maintained accurate inventory of parts and tools while meeting monthly repair quotas.