I am a hospitality-focused professional with experience as a hostess and bartender, and I currently own a restaurant and bar. I enjoy delivering warm, friendly service and creating memorable guest experiences. I am comfortable juggling reservations, guest inquiries, and coordinating with team members to keep operations smooth in fast-paced environments. I am adept at collaborating with teams, managing time, and using basic IT tools to maintain high standards of service and efficiency. I value calm, professional communication and building positive relationships with customers and colleagues, and I am eager to bring my energy and dedication to new hospitality opportunities.

Karenzi Bonfils

I am a hospitality-focused professional with experience as a hostess and bartender, and I currently own a restaurant and bar. I enjoy delivering warm, friendly service and creating memorable guest experiences. I am comfortable juggling reservations, guest inquiries, and coordinating with team members to keep operations smooth in fast-paced environments. I am adept at collaborating with teams, managing time, and using basic IT tools to maintain high standards of service and efficiency. I value calm, professional communication and building positive relationships with customers and colleagues, and I am eager to bring my energy and dedication to new hospitality opportunities.

Available to hire

I am a hospitality-focused professional with experience as a hostess and bartender, and I currently own a restaurant and bar. I enjoy delivering warm, friendly service and creating memorable guest experiences. I am comfortable juggling reservations, guest inquiries, and coordinating with team members to keep operations smooth in fast-paced environments.

I am adept at collaborating with teams, managing time, and using basic IT tools to maintain high standards of service and efficiency. I value calm, professional communication and building positive relationships with customers and colleagues, and I am eager to bring my energy and dedication to new hospitality opportunities.

See more

Language

Kinyarwanda
Fluent
English
Fluent
Swahili
Advanced
French
Beginner

Work Experience

Owner at Gazania Restaurant and Bar
January 1, 2023 - Present
Owner overseeing operations, guest experience, staff coordination, and promotions; led digital TV package and service promotions to a wide customer base across locations.
Receptionist at Lemigo Hotel - Rwanda
January 1, 2019 - January 1, 2020
Managed check-in/check-out using hotel booking system; ensured accuracy of guest details and billing; maintained confidentiality and data accuracy; provided attentive customer service, greeted and seated guests in a friendly and professional manner.
Salesman at StarTimes Media - Rwanda
January 1, 2019 - January 1, 2020
Prepared and served a variety of beverages; maintained high standards of hygiene, safety, and presentation; provided attentive customer service, handling guest inquiries and special requests; promoted digital TV packages and services across locations.

Education

Bachelor of Business Management at Mount Kenya University
January 1, 2022 - January 1, 2025
Advanced Certificate of Education at Lycee de Kigali
January 1, 2018 - January 1, 2020

Qualifications

Advanced Certificate of Education
January 1, 2018 - January 1, 2020

Industry Experience

Travel & Hospitality