Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Bongi Magodla. I’m a results-driven remote customer service specialist with 5+ years in hospitality and frontline roles, and I’m now transitioning to virtual support. I excel at resolving guest inquiries by phone, email, and live chat while maintaining high satisfaction scores. I thrive in fast-paced, tech-enabled environments and I’m fluent in English, Afrikaans, Xhosa, and Sotho. I enjoy collaborating with remote teams to streamline processes and improve order accuracy. I’m detail-oriented, self-motivated, and eager to bring warm, professional service to a new role.…Hi, I’m Bongi Magodla. I’m a results-driven remote customer service specialist with 5+ years in hospitality and frontline roles, and I’m now transitioning to virtual support. I excel at resolving guest inquiries by phone, email, and live chat while maintaining high satisfaction scores. I thrive in fast-paced, tech-enabled environments and I’m fluent in English, Afrikaans, Xhosa, and Sotho. I enjoy collaborating with remote teams to streamline processes and improve order accuracy. I’m detail-oriented, self-motivated, and eager to bring warm, professional service to a new role.

Bongi Magodla

UX Designer, Content Creator, Assistant Editor, +3





Hi, I’m Bongi Magodla. I’m a results-driven remote customer service specialist with 5+ years in hospitality and frontline roles, and I’m now transitioning to virtual support. I excel at resolving guest inquiries by phone, email, and live chat while maintaining high satisfaction scores. I thrive in fast-paced, tech-enabled environments and I’m fluent in English, Afrikaans, Xhosa, and Sotho. I enjoy collaborating with remote teams to streamline processes and improve order accuracy. I’m detail-oriented, self-motivated, and eager to bring warm, professional service to a new role.…Hi, I’m Bongi Magodla. I’m a results-driven remote customer service specialist with 5+ years in hospitality and frontline roles, and I’m now transitioning to virtual support. I excel at resolving guest inquiries by phone, email, and live chat while maintaining high satisfaction scores. I thrive in fast-paced, tech-enabled environments and I’m fluent in English, Afrikaans, Xhosa, and Sotho. I enjoy collaborating with remote teams to streamline processes and improve order accuracy. I’m detail-oriented, self-motivated, and eager to bring warm, professional service to a new role.

Available to hire

Hi, I’m Bongi Magodla. I’m a results-driven remote customer service specialist with 5+ years in hospitality and frontline roles, and I’m now transitioning to virtual support. I excel at resolving guest inquiries by phone, email, and live chat while maintaining high satisfaction scores. I thrive in fast-paced, tech-enabled environments and I’m fluent in English, Afrikaans, Xhosa, and Sotho.

I enjoy collaborating with remote teams to streamline processes and improve order accuracy. I’m detail-oriented, self-motivated, and eager to bring warm, professional service to a new role.

Skills

Experience Level

Expert

Expert

Intermediate

Beginner

Language

Xhosa

Fluent

English

Advanced

Southern Sotho

Advanced

Afrikaans

Advanced

Arabic

Intermediate

Work Experience

Front Desk Concierge / Host at Various

January 1, 2019 - December 31, 2021

Greeted walk-ins, managed reservations & FOH inquiries. Translated for international guests. Coordinated event set-ups & VIP experiences earning "Employee of the Month" twice. Served 30+ tables per shift, upsold specials & resolved minor complaints. Boosted tip averages by 15%. Demonstrated ability to multitask under pressure.

Remote Customer Service Representative at Hooters

January 1, 2023 - Present

Delivered 50+ daily phone & email interactions for bookings, cancellations & complaints. Achieved a 95%+ satisfaction rate. Collaborated with remote kitchen & logistics teams to streamline order accuracy. Reduced order errors by 18%. Trained 3 new hires on remote etiquette, ticketing workflow & CRM documentation. Tracked, followed-up and reported recurring issues to management.

Front Desk Concierge Host at Hooters

January 1, 2023 - Present

Greeted walk-ins, managed reservations & handled FOH inquiries. Translated for international guests. Coordinated event set-ups & VIP experiences earning “Employee of the Month” twice. Served 30+ tables per shift, upsold specials & resolved minor complaints. Boosted tip averages by 15%. Demonstrated ability to multitask under pressure.

Front of House / Guest Relations at Various

January 1, 2019 - January 1, 2021

Greeted walk-ins, managed reservations & handled FOH inquiries. Translated for international guests. Coordinated event set-ups & VIP experiences, earning 'Employee of the Month' twice. Served 30+ tables per shift, upsold specials & resolved minor complaints. Boosted tip averages by 15%. Demonstrated ability to multitask under pressure.

Front Desk Concierge / FOH Host at Hooters

January 1, 2022 - January 1, 2023