Available to hire
I am an IT Support Specialist and Systems Administrator with more than five years of experience supporting educational and commercial environments. I enjoy solving hardware, software, networking, and user-access issues while keeping systems reliable and easy for people to use. My experience includes Google Workspace administration, Windows support, IT asset management, helpdesk operations, preventive maintenance, technical documentation, and end-user training.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Swahili
Fluent
Work Experience
IT Manager & ICT Specialist at St. Hannah's Preparatory School, Karen
May 1, 2024 - PresentManage ICT operations supporting more than 200 students and staff, including 60+ endpoint devices, Google Workspace user accounts, networking equipment, printers, and smart classroom technologies. Provide Tier 1 and Tier 2 support, resolve approximately 10 issues weekly, conduct preventive maintenance, coordinate procurement and vendor relationships, deliver digital literacy training, and prepare ICT policies, risk assessments, and compliance documentation. Maintained 99%+ uptime and supported technology deployment across six smart classrooms.
IT Manager & ICT Specialist at St. Hannah's Preparatory School
May 1, 2024 - PresentOversee and maintain all ICT infrastructure, delivering technical support and managing technology solutions for over 200 users. Achieved a high rate of issue resolution and developed comprehensive IT documentation.
IT Manager & Computer Trainer at Riruta Good Shepherd School
June 1, 2023 - April 1, 2024Managed end-to-end IT infrastructure and delivered structured computer training programs. Improved digital competency across the institution through enhanced learning solutions.
Computer Trainer at Dagraje Mentoring School
January 1, 2023 - May 1, 2023Designed and delivered computer studies lessons aligned to the national syllabus. Assessed learner progress through practical tests while providing guidance.
IT Support Technician at Bakemark Limited
January 1, 2022 - December 1, 2022Provided first-line IT support across departments while diagnosing and resolving technical incidents promptly. Maintained hardware and software functionality.
Freelance Technical & Content Writer at Self-Employed
January 1, 2016 - November 1, 2018Produced over 100 technology-focused and educational articles, managing multiple client projects simultaneously while ensuring high client satisfaction.
Freelance Writer at Self-Employed
January 1, 2016 - November 1, 2018Produced educational and technology-focused content while managing multiple assignments and meeting client deadlines.
Education
Diploma in IT at Kenya Plex Institute
January 1, 2019 - January 1, 2020KCSE at Nduumoni Secondary
January 1, 2010 - January 1, 2015KCPE at St. Justino Primary
January 1, 2000 - January 1, 2009Diploma in IT at Kenya Plex Institute
January 1, 2019 - January 1, 2020KCSE at Nduumoni Secondary
January 1, 2010 - January 1, 2015Diploma in IT at Kenya Plex Institute
January 1, 2019 - January 1, 2020Diploma in Information Technology at Kenya Plex Institute of Technology
January 1, 2019 - January 1, 2020Kenya Certificate of Secondary Education at Nduumoni Secondary
January 1, 2010 - January 1, 2015Kenya Certificate of Primary Education at St. Justino Primary
January 1, 2000 - January 1, 2009Qualifications
Diploma in Information Technology
January 1, 2019 - January 1, 2020Google Workspace for Education
January 11, 2030 - June 16, 2026Scratch Programming & Visual Coding
January 11, 2030 - June 16, 2026Network Fundamentals & TCP/IP
January 11, 2030 - June 16, 2026IT Helpdesk & ITSM best practices
January 11, 2030 - June 16, 2026Google Workspace for Education
January 11, 2030 - June 16, 2026Scratch Programming & Visual Coding
January 11, 2030 - June 16, 2026Network Fundamentals & TCP/IP
January 11, 2030 - June 16, 2026Diploma in Information Technology
January 1, 2019 - January 1, 2020Google Workspace Administration
January 11, 2030 - July 2, 2026Network Fundamentals and TCP/IP
January 11, 2030 - July 2, 2026IT Helpdesk & IT Service Management (ITSM) Practices
January 11, 2030 - July 2, 2026Google Workspace Administration
January 11, 2030 - October 3, 2026Network Fundamentals and TCP/IP
January 11, 2030 - October 3, 2026IT Helpdesk and IT Service Management Practices
January 11, 2030 - October 3, 2026Scratch Programming and Digital Literacy Instruction
January 11, 2030 - October 3, 2026Industry Experience
Education, Professional Services, Computers & Electronics, Manufacturing
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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