VP UX Design - Wires Division at JP Morgan Chase

Directed UX strategy for domestic and international wire-transfer and recipient-management experiences; improved efficiency, protection, and accessibility for enterprise clients. Led ADA-compliant redesign reducing wire-error exposure by 5.5%, mitigating $1.19M in potential claims. Created Import Recipients flow enabling bulk CSV uploads and inline edits, reducing manual entry time by 40% and boosting business user satisfaction. Enhanced design-to-engineering throughput by 30-40% via reusable patterns, governance, and cross-team alignment. Mentored 3+ designers and content strategists, strengthening accessibility, data-driven iteration, and design system consistency across the Wires DCE organization.

Product Design Lead at Cisco Systems

Led redesign of the Moving Money mobile experience, establishing a flexible design system foundation and color framework to streamline scalability and brand alignment. Conducted user research and JTBD mapping, guiding new features like Insights and Collections to improve engagement. Established a scalable design system and color framework to support future growth.

Senior Product Designer at Wells Fargo

Led redesign of the Moving Money mobile experience for 27M+ users, introducing a modern, emotionally resonant workflow model and enabling features like Insights and Collections to improve engagement. Built a scalable design system foundation and color framework to support future branding and product growth.

Director - User Experience at General Electric (GE Digital)

Directed UX strategy and leadership for GE Digital initiatives, shaping UX architecture and branding for enterprise SaaS applications and cross-platform solutions.

User Interface Designer at Redux

Designed Smart TV interfaces for Samsung, LG, Sony & Roku, deployed on 40M+ devices, creating a cohesive, cross-platform viewing experience. Produced mobile-first video interfaces for iOS, directly contributing to Redux’s acquisition by Google. Established and enforced a unified design language across devices, improving visual consistency and usability.

VP UX Design - Wires Division at JPMorgan Chase

Spearheaded user-centric UX strategy for enterprise wire-transfer platforms, driving efficiency and accessibility compliance. Orchestrated an ADA-compliant redesign that reduced wire-error exposure by 5.5%, mitigating $119M in potential client claims. Drove a 40% reduction in manual entry time by designing a new bulk Import Recipients flow with CSV upload and inline edits. Accelerated design-to-engineering throughput 30-40% via reusable patterns and clear cross-functional governance. Mentored 3+ designers, strengthening data-driven iteration and design-system consistency across the organization.

Product Design Lead at Cisco Systems

Pioneered a scalable mobile design system for CX Cloud, delivering 100+ components and 400+ screens for unified cross-platform experiences. Authored Motion Design Best Practices to standardize animations, improving brand consistency and usability. Partnered cross-functionally to ensure WCAG compliance, achieving a 2x faster design-to-development pipeline.

Senior Product Designer at Wells Fargo

Led the end-to-end redesign of the 'Moving Money' mobile experience for 27M+ users, introducing modern, emotionally resonant workflows. Conducted user research and journey mapping to uncover pain points, directly guiding the development of new engagement features. Established a flexible design system and color framework to streamline future scalability and brand alignment.

Senior User Experience Designer at Kobai

Architected UX and branding for enterprise SaaS applications, building reusable components within a cross-platform design system. Spearheaded a website redesign that increased organic traffic by 30% through user testing and iterative improvements.

Director - User Experience at General Electric (GE Digital)

Defined global UX strategy for industrial applications, boosting user satisfaction by 25% and adoption across six business units. Led agile teams to prototype and scale enterprise dashboards, simplifying complex decision-making for thousands of operators. Governed design systems that increased design-to-development efficiency by 35% across multiple product organizations.

User Interface Designer at Redux

Designed Smart TV interfaces for major brands (Samsung, LG), deployed on 40M+ devices, ensuring a cohesive cross-platform experience. Produced mobile-first video interfaces for iOS, contributing to the company's successful acquisition by Google.

Director - User Experience at GE Digital

Defined global UX and UI strategy across six business units, increasing adoption and satisfaction by 25%. Led design of complex dashboards and data-rich interfaces. Governed enterprise design systems, improving delivery efficiency by 35%.

VP, UX Design – Wires Division at JP Morgan Chase

Led end-to-end UX strategy for a mission-critical enterprise financial platform, scaling design frameworks across multi-team engineering organizations. Reduced operational risk exposure by 5.5%, mitigating ~$119M in potential claims through improved accessibility and governance. Designed bulk recipient import workflows reducing manual entry time by 40% for high-volume users. Increased design–engineering throughput by 30–40% through reusable patterns and scalable components.