Available to hire
Hi, I’m Hamza Bouzerda, a CRM & Automation Consultant and Web & AI Applications Developer. I drive operational transformation across Customer Service, Account Management, and Sales by designing scalable Salesforce ecosystems and orchestrating AI-powered automation to cut manual work and deliver actionable insights for leadership.
Currently I work as a freelance consultant (including a Kia engagement) focusing on end-to-end change initiatives—discovery, stakeholder alignment, risk and compliance reviews, rollout, training, and adoption—while staying security-by-design and mindful of Belgian regulations. I enjoy turning complex data into clear, KPI-driven outcomes and helping teams scale with confidence.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
French
Fluent
English
Fluent
Dutch
Beginner
Work Experience
Salesforce Consultant at Kia
January 1, 2024 - PresentFreelance engagement focused on re-architecting core processes and data for efficiency, governance, and measurable results (references available). Aligned with GDPR/Belgian privacy and internal security by working closely with Legal, Compliance, InfoSec, and DPO; led rollout, training, and KPI dashboards; achieved faster case handling, cleaner data, and clearer executive visibility.
CRM & Automation Consultant at Freelance
January 1, 2024 - PresentSalesforce Admin & Advanced Admin engagement driving operational transformation across Customer Service, Account Management, and Sales; designed and rebuilt scalable Salesforce orgs, established profiles/permissions, dashboards, and a deployment & migration plan; led end-to-end change initiatives (discovery, stakeholder alignment, risk & compliance review) and delivered training and adoption within Belgian operations, with a security-by-design approach.
Salesforce Consultant at Kia
January 1, 2024 - PresentRe-architected Salesforce data model, flows, case & account management, quoting and opportunity hygiene; established profiles/permissions and dashboards; deployed a migration plan and trained users. Coordinated with Legal, Compliance, InfoSec, and the DPO to ensure GDPR/privacy and internal security. Outcome: faster case handling, cleaner data, clearer executive visibility.
Customer Service & Data Entry Specialist at Takeaway.com
June 1, 2021 - PresentLevel 1/2 technical support via ticketing; internal training on Salesforce and best practices to improve customer service efficiency.
Customer Service & Data Entry Specialist at Takeaway.com
June 1, 2021 - PresentLevel 1/2 technical support via ticketing; delivered internal training on Salesforce and best practices; improved workflows and response times.
Crew Member at McDonald's
February 28, 2021 - October 7, 2025Operational support in a fast-paced environment; teamwork, efficiency, and customer service.
Crew Member at McDonald's
February 1, 2021 - October 7, 2025Operational support in a fast-paced environment; assisted with daily operations, inventory, and quality.
Assistant Manager at Carrefour Express Wemmel
April 30, 2020 - October 7, 2025Day-to-day management of store operations, inventory, and quality control; leadership and team coordination.
Assistant Manager at Carrefour Express Wemmel
April 1, 2020 - October 7, 2025Day-to-day supervision: team, inventory, quality.
Customer Service Agent at B-Connected Luminus
March 31, 2019 - October 7, 2025Handled customer inquiries and resolutions; contributed to service improvements.
Customer Service Agent at B-Connected Luminus
March 1, 2019 - October 7, 2025Handled customer queries and resolutions using Salesforce and CRM tools.
Education
High School Diploma at High School
January 11, 2030 - January 1, 2016Qualifications
Salesforce Certified Administrator
November 1, 2024 - October 7, 2025Salesforce Certified Advanced Administrator
March 1, 2025 - October 7, 2025Google Cloud Associate Cloud Engineer
September 1, 2025 - October 7, 2025High School Diploma
January 11, 2030 - January 1, 2016Salesforce Certified Administrator
November 1, 2024 - October 7, 2025Salesforce Certified Advanced Administrator
March 1, 2025 - October 7, 2025Google Cloud Associate Cloud Engineer
September 1, 2025 - October 7, 2025Industry Experience
Software & Internet, Professional Services, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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