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I am a results-driven economics graduate with extensive hands-on experience in operations management, customer service, and team leadership across energy and microfinance sectors in Zambia. I have a proven ability to optimize field operations, improve service delivery, and drive performance through data-driven decision making and strong stakeholder engagement. I thrive in diverse environments and am passionate about building sustainable solutions that benefit communities and organizations alike. I am skilled at coordinating cross-functional teams, managing service centres, and delivering measurable outcomes. I am committed to continuous improvement, clear communication, and delivering exceptional customer experiences while supporting organizational growth and resilience.…I am a results-driven economics graduate with extensive hands-on experience in operations management, customer service, and team leadership across energy and microfinance sectors in Zambia. I have a proven ability to optimize field operations, improve service delivery, and drive performance through data-driven decision making and strong stakeholder engagement. I thrive in diverse environments and am passionate about building sustainable solutions that benefit communities and organizations alike. I am skilled at coordinating cross-functional teams, managing service centres, and delivering measurable outcomes. I am committed to continuous improvement, clear communication, and delivering exceptional customer experiences while supporting organizational growth and resilience.

Brian Chibale

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I am a results-driven economics graduate with extensive hands-on experience in operations management, customer service, and team leadership across energy and microfinance sectors in Zambia. I have a proven ability to optimize field operations, improve service delivery, and drive performance through data-driven decision making and strong stakeholder engagement. I thrive in diverse environments and am passionate about building sustainable solutions that benefit communities and organizations alike. I am skilled at coordinating cross-functional teams, managing service centres, and delivering measurable outcomes. I am committed to continuous improvement, clear communication, and delivering exceptional customer experiences while supporting organizational growth and resilience.…I am a results-driven economics graduate with extensive hands-on experience in operations management, customer service, and team leadership across energy and microfinance sectors in Zambia. I have a proven ability to optimize field operations, improve service delivery, and drive performance through data-driven decision making and strong stakeholder engagement. I thrive in diverse environments and am passionate about building sustainable solutions that benefit communities and organizations alike. I am skilled at coordinating cross-functional teams, managing service centres, and delivering measurable outcomes. I am committed to continuous improvement, clear communication, and delivering exceptional customer experiences while supporting organizational growth and resilience.

Available to hire

I am a results-driven economics graduate with extensive hands-on experience in operations management, customer service, and team leadership across energy and microfinance sectors in Zambia. I have a proven ability to optimize field operations, improve service delivery, and drive performance through data-driven decision making and strong stakeholder engagement. I thrive in diverse environments and am passionate about building sustainable solutions that benefit communities and organizations alike.

I am skilled at coordinating cross-functional teams, managing service centres, and delivering measurable outcomes. I am committed to continuous improvement, clear communication, and delivering exceptional customer experiences while supporting organizational growth and resilience.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support Executive at RDG Energy Zambia

November 1, 2025 - Present

Delivered exceptional customer service by providing timely support, accurate information, and a positive experience to Engie Energy Access clients. Served as the primary liaison between customers and EEA, ensured clear communication, swift resolution of concerns, maintained accurate inventory records, diagnosed technical issues related to customer units and accessories, collected and documented customer feedback, handled inquiries and service requests, supported inventory disbursement and tracking across the Service Centre and POS using FIFO principles, flagged at-risk customers based on payment behavior, and managed returns, repossessions, and faulty items.

Field Operation Specialist for Muchinga, Northern and Luapula at Engie Energy Access

January 1, 2023 - January 1, 2025

Recruited and trained Regional Coordinators and Collection Agents; conducted in-depth training for Sales Agents, Team Leads, and Service Centre Officers on customer finance KPIs; monitored regional collection performance and payment trends; identified gaps and implemented actions to optimize repayment rates; prepared weekly and monthly performance reports; trained Sales Team Leads and Agents on the onboarding process with emphasis on quality acquisition; enforced health and safety guidelines across operations.

Service Centre Officer at Engie Energy Access

January 1, 2022 - January 1, 2023

Delivered exceptional customer service by providing timely support, accurate information, and a positive experience to Engie Energy Access clients. Acted as the primary liaison between customers and EEA, ensured clear communication, swift resolution of concerns, and alignment with company standards. Maintained inventory records for Service Centre and POS, diagnosed technical issues related to customer units and accessories, collected and documented customer feedback, handled inquiries and service requests, and supported inventory disbursement using FIFO principles. Flagged at-risk customers and submitted returns, repossessions and faulty items.

Area Manager at Agora Microfinance Zambia Ltd

January 1, 2020 - January 1, 2021

Promoted loan products and financial services through targeted marketing and client engagement; trained Client Officers, improving team performance and service delivery; built strong relationships with new and existing clients, providing tailored financial advice; prepared weekly and monthly sales reports to track performance; processed client loan applications ensuring accuracy and timely disbursement; developed and implemented strategies to increase branch sales and improve operational efficiency.

Client Officer at Agora Microfinance Zambia Ltd

January 1, 2019 - January 1, 2020

Maintained up-to-date knowledge of company products to support informed client engagement; executed marketing strategies to boost brand visibility and customer acquisition; promoted high-quality standards in sales, supply chain, and customer service; delivered effective client support by managing communications and addressing concerns promptly; handled client requests and inquiries with efficiency and accuracy; sourced and secured new clients to drive revenue growth and expansion; monitored engagement and satisfaction across client portfolios.